Welfare Desk Agent

  • Job Reference: REQ3685
  • Date Posted: 22 March 2024
  • Employer: SGN
  • Location: Portsmouth, Hampshire
  • Salary: £23,300 to £27,300
  • Sector: Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Welfare Desk Agent

Location: Portsmouth

Salary: £23.3k - £27.3k per annum (Dependent on skills & qualifications)

This role attracts a 70% shift allowance

Working Hours: Part Time (Wednesday 18:00-23:00, Friday 19:30-01:00, Saturday 19:30 – 01:00, Monday 19:30-01:00)

Reference: REQ3685

Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?


What will you be doing day to day?

  • Monitoring hours worked by operational colleagues and supporting with facilitating any on day welfare requirements that they may require.
  • Making calls to field operatives
  • Undertaking escalation calls to operational managers
  • Maintaining accurate records of actions undertaken
  • Other general admin activities


What you’ll need

To work as part of the team dealing with particular areas allocated from Scotland and South England.

  • Good telephone manner showing empathy when needed
  • Listening skills
  • Excellent communication skills, being able to communicate politely with employees and managers
  • A neat and accurate worker, who is computer literate
  • Competent in Microsoft software packages such as Word, Excel, Lists and Teams


If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.


Why SGN?

SGN is currently paving the way in cutting-edge research and development towards a net zero energy system. We’re on a journey to transform the future of gas, and we think supporting outside the box – futuristic technologies and robotics are leading our innovation so that we can strive every day to make the world a better place and look after each other, and our customers’ safety. Be part of something big and make a difference today!

Our company | SGN Your gas. Our network.


Here’s what we offer you:

Everyone is different, so there’s something in our benefits package for everyone.

Benefits | SGN Your gas. Our network. 



Inclusion is at the heart of everything we do.

We want our workplace to be an innovative and inclusive place to work, where every single person feels empowered to achieve professional success.

Diversity and inclusion | SGN Your gas. Our network.