Role Details
Salary - Competitive Salary
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Car cash allowance - £5,000
- Up to 20% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
Responsible for the performance and efficiency of the Core Water Partners within the Network Maintenance Service (NMS) contract and contracts across Water Services.
Responsible for the successful leadership and management of the Partners who provide a variety of services associated with the resolution, repair or renewal of Water Network Assets
Accountabilities & Responsibilities
- Lead the strategic direction of contracts, identifying opportunities for improvement in service provision, designing lean processes, and embedding a companywide Core Water vision and strategy to achieve strategic objectives and regulatory goals.
- Ensure clear accountabilities across the Network team by working closely with leadership to define roles and responsibilities, fostering collaboration, and driving understanding of team contributions.
- Manage key contracts, including Clean Water Repair & Maintenance, identifying efficiencies, reducing operating costs, eliminating duplication, and ensuring cost-effective operations.
- customer contact management to meet Service Level Agreements (SLAs) and regulatory requirements, minimise service failures, and drive continuous improvement using root cause analysis and best practices.
- Ensure compliance with Health and Safety frameworks, review and improve systems to meet internal KPIs, and promote knowledge sharing through internal and external networks to embed best practices and thought leadership.