Technical Operator

  • Job Reference: 2349
  • Date Posted: 25 November 2021
  • Employer: DWR Cymru Cyfyngedig Welsh Water Plc
  • Location: Wrexham (LL130PA), United Kingdom
  • Salary: On Application
  • Sector: Operations
  • Job Type: Permanent
  • Duration: Permanent
  • Work Hours: Full Time

Job Description

Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.


To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.  The security of our people, assets and information is key to us, so we are looking for people who understand and comply with the company’s required security objectives.


We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 


To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.


In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for


Operation and maintenance of sludge screening, sludge imports, centrifuges, odour control, Cambi™ process, water treatment, steam boilers, CHP and Gas to Grid plant, digestion process, return liquor treatment, thermally hydrolysed sludge dewatering and sludge export. This will include:



  • Participating in a shift pattern of working 4 days or 4 nights and 4 days off each comprising of 12 hours.
  • Demonstrating ownership of process problems & managing the decision making process outside of the conventional working day.
  • Working in conjunction with our capital partners and their suppliers during construction and commissioning of the Five Fords plant. All required training will also need be completed during this period before the plant is fully operational.
  • Shadowing and assisting external maintenance engineers.
  • Proactively carrying out planned maintenance and operational checks to time and required standards.
  • Undertaking sampling of all processes as per instructions and recording any analysis in the site log.
  • Managing sludge stocks ensuring that there is capacity for adequately desludging the WWTW. 
  • Liaising with the Waste Services Controller and importing/exporting contractors as necessary and managing the dewatered sludge bays and sludge cake storage building.
  • Monitoring and seeking to maximise performance of CHP’s and gas exports, liaising closely with the Energy Team and maintenance providers.
  • Actively taking part in risk assessments, COSHH assessments and all health and safety issues.
  • Identifying problematic plant and the subsequent faults, rectifying where possible and escalating to Operations Supervisor as appropriate.
  • Monitoring SCADA alarms and taking required action to reduce plant failures and achieve optimisation of plant.
  • Following and complying with all QMS procedures relating to the plant including all record keeping and sampling to demonstrate HACCP compliance.
  • Successful applicants may be required to travel to other sites due to operational need or for training, so a full UK driving licence is essential.
  • Undertaking any other duties as required to meet the needs of the business.
Who you’ll work with




  • Members of the Advanced Digestion Team
  • Catchment Teams including Catchment Manager, Operational Supervisor, Craft and Process Operators
  • Wastewater Management Team




  • Visitors to Site
  • Contractors
About you



  • Enthusiastic about putting our customers first every day
  • Achievement Motivation - The drive and energy to produce excellent results and to continually find ways of improving relationships, outputs and processes.
  • Commercial Awareness - The understanding of the economics of business. The understanding of the business benefits and commercial realities, from both the organisation’s and the customers’ perspectives.
  • Communication skills – The drive and ability to exchange appropriate information with relevant people at the right time. The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows.
  • Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of DCWW with all contacts and stakeholders at all times.
  • Critical Thinking - The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly.
  • Ability to communicate effectively in Welsh - Desirable
Good to know


Candidate must have a full drivers licence

The successful candidate will partake in a shift rota - 4 on 4 off (12 hour shifts)



As well as a market competitive salary, 33 days annual leave (pro rata, including public holidays), we offer a range of employee benefits and rewards including:


  • Variable pay schemes (your salary will always stay the same, but depending on the performance of the company you could receive a yearly bonus)
  • Enhanced employer pension contributions – Up to 11% employer contributions
  • Enhanced family friendly policies
  • Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family


Whilst also working for a not-for profit company that truly cares about earning the trust of customers everyday, and about looking after our beautiful environment.