Systems Administrator (Metering)
Application Deadline: 14 May 2026
Department: Service Delivery
Employment Type: Full Time
Location: Jersey, Channel Islands
Reporting To: Zoya Gul
Description
We are seeking a highly organised and detail-driven Systems Administrator to play a key role in delivering our AMI 2.0 programme-one of the most significant upgrades to our metering systems. In this role, you'll support the day-to-day operation, configuration, and data administration of our metering systems, helping to ensure a smooth and controlled transition, including the effective management of dual Head-End System (HES) operations.
Working as part of a collaborative operational support function, you'll provide vital capacity during a period of change-maintaining the accuracy and reliability of data across testing, pilot, rollout, and stabilisation phases. You will help keep customer-impacting processes running seamlessly while supporting the delivery of key programme milestones. This is a strong opportunity for someone who enjoys structured, high-impact work, thrives in fast-paced environments, and wants to contribute directly to a large-scale transformation.
Key Responsibilities
- Support configuration updates, controlled data changes and parameter management across metering systems following approved processes and access controls.
- Assist with operational processes during the coexistence of legacy and new HES platforms, including data preparation, validation and controlled manual interventions.
- Provide administrative and system support to enable meter installations, replacements, commissioning and acceptance processes at scale.
- Participate in FAT, SIT, UAT and SAT testing by accomplishing test cases, preparing data, collecting evidence and supporting defect resolution.
- Lead customer related data corrections, handle exceptions and coordinate with Customer Care where individual cases require attention.
- Monitor data completeness and accuracy throughout metering systems; bring up anomalies to technical specialists as required.
- Contribute to developing, refining and accomplishing operational procedures and multi-functional training materials.
- Provide backfill support for existing system administration capacity to ensure business as usual processes remain stable during high volume or high priority project periods.
Skills, Knowledge & Expertise
Essential Experience
- Experience supporting operational systems in a transactional or data driven environment.
- Good attention to detail and disciplined process execution.
- Experience working with structured procedures and controlled system access.
- Confidence handling customer impacting or sensitive data.
- Excellent written communication and documentation skills.
- Ability to maintain quality under high volume workloads.
Desirable Experience
- Knowledge of metering, billing or utility systems.
- Exposure to system migrations or formal testing processes.
- Experience in regulated or audit sensitive environments.
- Consistently accurate and timely process execution.
- Proactively supports colleagues during busy operational periods.
- Maintains high data quality standards even under pressure.
- Raises issues early and appropriately.
- Understands the downstream impact of data errors on billing and customer experience.
- Respects system access controls, data security and operational boundaries.
Qualifications
- Relevant administrative, technical or systems related qualification, or equivalent practical experience
- Strong IT literacy and confidence navigating multiple operational systems.
Job Benefits
Jersey Electricity provides excellent benefits, catered towards financial, physical and mental wellbeing. Starting with private medical insurance, discounted electricity rates, discounts within our Powerhouse shop, subsidies on EVs, gym memberships, on-site Mental Health First Aiders, organised sports and activities groups.
We offer competitive salaries combined with an attractive pension. We are family-friendly and strive to give you a life work blend to both love your job, do excellent work and spend important time with your family and friends. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age or disability status.