About the role:
You will be working in conjunction with the System Optimisation Analyst to manage access to the clean water hydraulic system. The System Optimisation Engineer will develop and implement a sustainable longer-term strategy to run a calm system (including the production sites and network) within regulatory requirements with high area reporting availability.Key Accountabilities:
To be successful you will have the following skills and experience:
- Working closely with the leakage team and numerous other internal stakeholders, take the lead in managing technical issues during unplanned emergency events and supporting business change initiatives.
- Leading the risk review process for emerging hydraulic system risks, devising smart contingency plans to mitigate the risk in the short term, while driving business cases for investment to be secured.
- Monitor, investigate and resolve low-pressure issues (DG2), complaints and escalations as highlighted either directly by the customer or by alarming Critical Pressure Points, understanding areas and developing solutions to individual problems or emerging risks.
- Be the technical system operations lead on unplanned emergency events with a view to mitigating against adverse effects to the customer, Interruptions to supply, water quality, brand image.
- Write and assess risk assessments for the work impacting the clean water hydraulic system, for example, the repair of leaks, the operation of assets on the network, production site outages and various other workstreams.
- Formulating operating strategies in conjunction with the water control centre and highlighting instances of non-compliance, balancing the drivers of leakage reduction and customer pressures, while maintaining a calm operation of the system.
- Evaluate and analyse operational information, understanding data integrity difficulties, to resolve complex problems. Design and update line schematics of water pressure zones and the hydraulic systems, to help management and investigation of issues.
- Carry out Out of hours coordinator responsibilities on a technical standby roster.
The successful candidate could be degree educated graduate in a suitable technical discipline like Engineering, industry experience and in-depth knowledge of hydraulic principles. The candidate will have a thorough understanding of the water industry regulatory measures relating to customer satisfaction, leakage, water quality, customer low pressures and interruptions to supply, also prior experience concerning industry best practice in this arena. The candidate will be able to demonstrate this when risk assessing activities being carried out on a hydraulic system level.
Strong communication and leadership skills are required when negotiating or liaising with different stakeholders in this role. It is essential that the candidate possesses good analytical, problem solving, negotiating skills and extreme willingness to learn and work hard to drive their career within Thames Water. Full driving licence and own transport is desirable, due to required attendance at meetings spread across various Thames Water offices.What’s in it for you:
This is an exciting opportunity to work in a busy operational environment, within a high profile team where contacts are made with multiple stakeholders across the business. The System Optimisation Engineer is responsible for a geographical & hydraulic system area of the Thames Water potable water system, typically serving between hundreds of thousands of properties, who is tasked to use the technical expertise of hydraulic system operations towards achieving key operational and regulatory targets.
Our competitive salary package includes an excellent contributory pension, 26 days holiday per year increasing to 30 with length of service and a wider benefits scheme. This includes an annual pay review, season ticket loans, voucher scheme giving you money off in major retail outlets, loyalty awards for continuous service plus much more, including our including our referral scheme, where you can receive £750 for helping someone get a permanent position within the company.
We’re also proud to be here for our local community, offering everyone two days paid volunteer leave a year, as well as proudly supporting a lot of local events and charities.About us:
Thames Water is the UK’s largest water and wastewater company. We make a daily difference to millions of customers by supplying 2.7 billion litres of world-class water to around 10 million homes.
As our world changes, the need to take care of our most precious resource is greater than ever, both locally and globally. That’s why, at Thames Water, every one of our actions, big and small, matters every day. Water is essential to daily life, and that means our business is always open. We’re passionate about providing world-class tap water, now and for the future.
We’re also turning waste into power, self-generating 20% of the energy we use and, in turn, doing our bit for the planet. We’re reducing plastic waste by celebrating our tap water and rolling out an ambitious water fountain project. We’re using our voice to lobby for change and partnering with WaterAid to provide clean water to the world’s poorest communities.
Together, we’re building a better future for our customers, our region and our planet.
Thames Water is a unique, rewarding and diverse place to work. If you join our team, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and unparalleled benefits. We’re also proud to be an equal opportunity employer, Stonewall Diversity Champion and Disability Confident Leader, welcoming individuals from all walks of life and leading the way with an award-winning mental health and wellbeing strategy.