We are Centrica! We're so much more than an energy company. We're a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we're powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you're developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.
Your work here isn't just a job - it's a mission. We all play a vital role in energising a greener, fairer future.
An opportunity to play your part
We are seeking a talented Software Engineer to join a cross functional team in Digital Technology Services, a core function that provides engineering services to the rest of Centrica. Our cross functional teams are responsible for building, testing, and running their platforms in production. Working with Product Owners to define the roadmaps you will be instrumental in the success of delivering new technology and your teams will enable the growth of Centrica with your SaaS platforms.
Location: You can work in Windsor/home; we have people working all over the UK but also a range of office locations.
We have tailored our well-being & benefits package around our employees as follows:
Competitive salary and bonus potential
Employee Energy Allowance at 15% of the government price cap
Pension scheme
Company Funded Healthcare Plan
25 days holiday allowance, plus public holidays, and the option to buy up to 5 additional days
Excellent range of flexible benefits, including technology vouchers, electric car lease scheme & travel insurance
Accountabilities
As a Software Engineer within the Channel Platforms team you will build and support customer journeys in AWS Connect for our contact centre estate, for online, voice, webchat, WhatsApp etc. Our focus is on delivering quality customer interactions and improving customer satisfaction whilst reducing cost to serve.
We do not expect you to have a wealth of knowledge in our domain as this is something you can build up over time with the help of our experienced engineering team.
The team is primarily node js based, with our services deployed to AWS, though we also use Lex and other programming languages. AWS Connect brings an equal mix of complex configuration and code, so any prior experience with AWS Connect and Contact Centre technologies would be an advantage, but not crucial and support would be given.
The Channel Platforms team is part of a larger group of Product and Engineering community in DTS, alongside our development work there will be opportunities to:
Work on innovation projects in hackathons both in Centrica and with our partners (AWS, Microsoft, Datadog etc.)
Influence and define the technical strategy for your team and how it interacts with the rest of the platforms
Influence and drive specialist areas like Security, SRE, and Quality if you are passionate about that space
What we need from you
Have experience with AWS / AWS Connect and Contact Centre technologies. This would be beneficial but not required
Have knowledge of engineering best practices and continuous delivery
Are passionate about building quality software and delighting customers.
Responsible for proactively improving the practices of deployment, monitoring, alerting and incident handling within the team
Competencies
Willing to continuously learn and improve; challenging the status quo where appropriately
Good verbal and written communication skills and a team player
Excellent problem-solving skills and the ability to work unsupervised
Approachable and passionate
Focus and strong attention to detail
Open-minded about using and discovering new tools and technologies
Our commitment to diversity
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone. We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being Flex First. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
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