Smart Supervisor

We’re making a difference: Together, we can ensure that there is enough water for everyone, now and in the future.


As a Smart Supervisor, you’ll play a key role in the field-based delivery of our Smart Metering Programme, helping to ensure work is completed safely, efficiently, and to the highest quality standards. You’ll be out on site supporting day-to-day operations, carrying out proactive checks across quality, health & safety, environment, and assurance, and making sure we meet our contractual KPIs and SLAs.

Working at the heart of a busy programme, you’ll collaborate with a wide range of teams — from planners, engineers and quantity surveyors to colleagues across Networks, Water Quality, GIS, Finance, Developer Services and Customer Services. You’ll also be a visible and trusted presence for customers, parish councils, landowners and highway authorities, helping us deliver a smooth, well-coordinated service across our region.


What will you be doing?

Key Responsibilities
• Supporting the Quality Assurance Function with field-based activities to understand root cause and quality rectification.
• Audit works completed on site and support the decision-making of the Programme Manager relating to commercial due diligence.
• Support the QHSE Supervisor with auditing of operatives for Health safety and wellbeing including competency accreditation and Risk assessment compliance.
• Ensure risks are managed proactively and in accordance with CDM regulations
• Assist in the preparation of works information as and when required.
• Meet Local Highways teams for forward planning and potential collaboration opportunities.
• Liaise with contractor to assess KPI performance and log for audit.
• Respond and investigate ‘live’ customer complaints to ensure fast customer issue resolution via despatch by the Smart delivery team.
• Meet customers and agree access to private land, issue agreements under Water Industry Act
• Undertake non-complex shuts on the network and liaise with Water Quality team to address any other WQ issues.
• Audit construction for specification compliance and provide technical support.
• Collection and management of audit and performance data and keep systems updated.
• Ensure that field-based operational processes and procedures are adhered to, and all works are executed minimise disruption to water supplies.
• Escalate any site conditions with an impact on ecology and/or biodiversity


What do you need?

Skills, Qualifications & Competencies
• Full UK driving license.
• Demonstrate a strong understanding of Water Networks.
• Competency in basic computer skills.
• A good understanding of English and Maths.
• Strong communication skills.
• A proactive attitude to delivering excellent customer service.
• A higher education certificate
• Experience of supervising Infrastructure works associated with Water Network
• NRSWA (New Roads and Street Works Act)
• IOSH Managing Safely
• EUSR Water Hygiene

💬 We recognise people want to work in a variety of different ways, and that’s why we’re happy to consider flexible working arrangements. Please feel free to talk to us at interview about the flexibility you may be looking for.
📌 Please note, we may close this advert early if we receive a high volume of applications — so we encourage you to apply as soon as possible to avoid missing out.
🌍 We’re committed to equality, diversity and inclusion, and we actively encourage applications from all sections of society.
🛂 Please be aware, the Company has a responsibility to ensure that all employees are eligible to live and work in the UK.
📬 Due to the high volume of applications we may receive, we’re unable to respond to every applicant individually. If your application is of interest, we’ll usually be in touch within 4 weeks of receiving it.
What can Portsmouth Water offer you?

At Portsmouth Water, we believe in rewarding our people. Here’s just a taste of what’s waiting for you when you join the team:
🌴 Holidays Made Better
Enjoy 25 days of annual leave, plus bank holidays, giving you plenty of time to relax, recharge, and explore.
💰 A Pension That Works for You
We’ll help secure your future with a generous pension scheme, contributing up to 15% – because your tomorrow matters as much as your today.
💸 Performance Pays Off
You could earn a non-contractual bonus of up to 6% of your basic salary, linked to company performance – because when we succeed together, you should benefit too.
🍼 Family Comes First
Whether you’re welcoming a new arrival through birth or adoption, we’ve got your back with enhanced maternity, paternity, and adoption leave and pay.
🎉Social Events
All expenses covered summer and winter social events
🛡️ Peace of Mind, Always
Our life assurance scheme gives your loved ones extra security, with a 4x salary lump sum benefit in case the unexpected happens.
🧠🩺 Comprehensive Wellbeing Support
Whether you need confidential mental health and wellbeing advice 24/7 through our Employee Assistance Programme, or physical health support via our Virtual GP service (available 8am–10pm, 7 days a week for you and your immediate family), help is always close at hand with the HealthHero app.
🎁 PW Perks – Treat Yourself!
Enjoy exclusive discounts at thousands of retailers, plus exciting benefits like:

• 🚗 Electric Vehicle Scheme (after 1 year)
• 🚴 Cycle to Work Scheme
• 💊 Health Cash Plan
  …and so much more!