Service Review Team (Business Administration) Modern Apprentice

  • Job Reference: R647
  • Date Posted: 6 April 2021
  • Employer: Scottish Water
  • Location: Edinburgh
  • Salary: £16,085
  • Sector: Administration
  • Job Type: Temporary
  • Work Hours: Full Time

Job Description

Service Review Team  (Business Administration) Modern Apprentice


As an apprentice at Scottish Water you’ll be joining one of Scotland’s most critical businesses and be part of the team who deliver essential water and waste water services to the people of Scotland.

We’re passionate about developing our people and we’ll help you make the most of your skills and abilities with first-class training, support, hands-on work experience and a huge investment in your development. You’ll have the chance to challenge and stretch yourself and build opportunities for your future as your career grows and develops. We’re a team that respects and values peoples’ differences, where you can be yourself - and where you can flourish.

What will you be doing?

The role holder will receive support and development to work towards and complete a Business Administration Modern Apprenticeship, this will involve on the job training and external assessment.
The role is to provide administrative support within our Service Review Team (SRT), in order to help drive outstanding customer service and outperform other key regulatory targets.


SRT, which is part of Customer Experience, is responsible for all formal complaints/claims that come into Scottish Water.  Within the team we are also responsible for managing payments to customers set out in our code of practice. 

The apprenticeship role is an 18 month fixed term position. Once we return to normal working conditions (post COVID) the main base for this role will be at our Fairmilehead office in Edinburgh, with flexibility needed to travel to other locations.

Who are we looking for?

We’re looking for people who are self-motivated, team players who are well organised, good problem solvers with a positive attitude and the ability to work on your own initiative. You’ll have five National 4 or 5 Qualifications (English, Maths and Science are advantageous but not essential) You must have a full or working towards a UK driving licence. 

It is desirable that you have a good understanding of Microsoft office (Outlook, Excel, Word and PowerPoint) and a desire to learn new skills.

Desirable Skills required for the role:

  • Previous experience in delivering excellent customer service.

  • Good communication skills.

  • Strong customer focus.

  • Organisational skills.

  • Time management.

  • Commitment to learning, developing new skills and putting these to use on the job.


If you’re interested in starting your career in the water industry as an apprentice, we’d love to hear from you! Apply through the link below by midnight on the 18th April 2021.


Starting Salary is £16,085


Further Information

If you’d like more information about our apprentice programmes and application process please visit our website or contact us at . If you have any special requirements or would like additional support in the application process, please contact People Connect at Scottish Water on 0330  123 2439 (Option 2).


Please note: We have a standard procedure for everyone looking to join us. If you are invited to participate in our assessments, you will be required to show evidence of your eligibility to work in the UK. If you are offered a  traineeship with us you’ll need to successfully complete our pre-employment screening process, including Disclosure Scotland and reference checking (you can find out more about this on our website). We can’t accept direct applications or emailed CVs, please apply online.

Working at Scottish Water