Service Assurance Lead - Gas Control (SCADA)

  • Job Reference: 3753
  • Date Posted: 28 May 2024
  • Employer: SGN
  • Location: Portsmouth, Hampshire
  • Salary: £60,000 to £65,000
  • Sector: Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Service Assurance Lead - Gas Control (SCADA)

Location: Horley, Portsmouth

Salary: £60-65k per annum (Dependent on skills & qualifications)

Reference: REQ3753


Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?

We are looking for a Service Assurance Lead within our Gas Control team to ensure the effective delivery of end-to-end services. Utilising SCADA systems, you will be protecting the integrity of all relevant IT services, delivering support and handling escalations to meet business requirements and minimise disruption.


I keep people safe and warm by…

  • Supporting all significant IT changes, checking the impacts of each change and that full end-to-end testing is completed before moving ahead
  • Managing service escalations with the Product Group Manager, Service Quality & Assurance Manager and Head of IT Operations
  • Managing and being part of a 24/7 coverage rota across IT Operations to maintain SGN management oversight during out of hours issues with significant business impact
  • Working with other Service Assurance Leads across Product Groups to ensure cross-Product Group dependencies are understood and managed
  • Reviewing Qualys reports and work closely with our support partner to ensure all vulnerabilities are addressed via patching
  • Championing the delivery of continuous improvement and optimised IT services, identifying opportunities to maximise efficiency and goals through initiatives, suppliers and Technology strategy
  • Working very closely and building relationships with key stakeholders, system integrators and suppliers of SaaS services to establish shared understanding of issues
  • Arranging relationships between CGI and our support partner to resolve Problem Records and avoid long running issues to the business


    What you’ll need

  • You have extensive IT experience at a management level and are confident translating complex IT issues into business related vocabulary
  • You have at least 3 years customer service experience, preferably at a senior level
  • You have experience with the delivery of IT Services in a multi-sourced environment
  • Confident influencer, with great interpersonal and leadership skills
  • Experience working within an ITIL disciplined environment, ideally with Certification at Foundation level
  • Great attention to detail with a focus on delivering excellent customer service
  • You enjoy developing people and managing for improved performance and optimisation
  • You enjoy a collaborative work environment and like to proactively build networks across the business

This role will require flexibility with travel to main SGN office locations, as required.


If you don’t have all the qualifications, we would still love to hear from you… we provide our own specialised learning and development programs, providing access to learning tools to help you acquire the skills needed to excel in our environment.


Why SGN?

SGN is currently paving the way in cutting-edge research and development towards a net zero energy system. We’re on a journey to transform the future of gas, and we think supporting outside the box – futuristic technologies and robotics are leading our innovation so that we can strive every day to make the world a better place and look after each other, and our customers’ safety. Be part of something big and make a difference today!

Our company | SGN Your gas. Our network.

Here’s what we offer you:

Everyone is different, so there’s something in our benefits package for everyone.

Benefits | SGN Your gas. Our network.


Inclusion is at the heart of everything we do.

We want our workplace to be an innovative and inclusive place to work, where every single person feels empowered to achieve professional success.

Diversity and inclusion | SGN Your gas. Our network.