Senior Credit & Debt Agent

  • Job Reference: R0057543
  • Date Posted: 5 April 2024
  • Employer: Centrica
  • Location: Leicester, Leicestershire
  • Salary: £29,938
  • Bonus/Benefits: + Bonus and Additional benefits
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Salary - £29,938.00 per annum

Shift Pattern - This is a permanent role, working 8.45 to 17:00 Monday to Friday.

This role is based in our Leicester office, you must be able to commit to attending the Leicester office a minimum of twice monthly or as needed to fulfil the requirements of the role.

Debt Operations is an amazing team, we work together as one big family to make sure everyone feels welcome and supported. With all of the determination, drive and ambition to deliver the right outcomes we pride ourselves on the success we achieve as a group. Always making sure everyone has the tools and support they need to feel part of the team.

We know talking about money can be difficult and working with customers who have debt even harder. But working with business customers, they understand the importance of maintaining good cash flow and you will play an important part in reducing the impact of debt to our business.

On a day to day basis, you'll be speaking to professionals from organisations to negotiate effective outcomes to outstanding debt balances. It's not always as straightforward as we would like it to be and you will need to have great problem-solving skills, with an eye for detail and the ability to have a clear and factual conversation, whilst being resilient to overcoming barriers to payment.


  • Manage a portfolio of business customers with debt balances.
  • Own customer relationship through to resolution.
  • Be proactive, think on your feet, being creative to generate bespoke solutions tailored to the individual customer and account, within the collections policy.
  • Manage internal relationships and escalations based on debt and business risk.
  • Exceptional problem solving and analytical stills.


  • Debt Management experience an advantage, but not essential.
  • Working in a customer service environment, delivering suitable business and customer outcomes.
  • Demonstrate experience in identifying opportunities for process improvement to prevent accumulation of debt.
  • Working from internal systems and tools to retrieve information and problem solve.
  • Have the ability to negotiate and use commercial thinking to balance the right outcomes for both our business and customers.
  • Ability to understand financial balances to validate debt position to ensure payment and articulate both verbally and in writing.
  • Effective time management and prioritisation skills to balance the debt in your ownership.
  • Strong networking skills to co-ordinate internal teams to fix accounts preventing collection.

As part of our selection process to find the best people to join our team, when you apply for this role you will be asked to complete an online mandatory situational judgement exercise. This is to help us assess your suitability in terms of drive and capability for the demands of the role.