• Job Reference: 38092
  • Date Posted: 9 July 2024
  • Employer: Thames Water
  • Location: Reading
  • Salary: £24,000
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We have an exciting opportunity for an additional Scheduler to join our dynamic team. This role is critical to ensuring we deliver an outstanding end-to-end service to our customers.

What you’ll be doing as a Scheduler – 6-month secondment
As a Scheduler, you will play a pivotal role in coordinating and optimising schedules that directly impact customer satisfaction and operational efficiency.

You’ll be responsible for scheduling all types of Developer Services work for our Field Engineers. Being the Scheduler, each job requirement should be scheduled to our Engineers effectively, providing them with full detailed information regarding the job and taking into consideration the least travel times to ensure we meet customer expectations and our published SLA's.

Responsibilities include:
  • Provide excellent customer service via phone and email.
  • Managing your own Geographical area.
  • Schedule all types of developer services work within the published SLA’s.
  • Liaise with field engineers and many other members of the Thames Water community.
  • Contribute to team success, by learning and demonstrating Thames Water values, sharing knowledge and best practice.
  • Carry out accurate work complying with company processes and regulatory requirements to agreed performance targets.
  • Identify opportunities to change processes to improve the customer journey.
Clearwater Court, Reading
Hybrid – Monday to Friday, between the hours of 8am to 5pm – Required to be in the office on Tuesdays and Wednesdays
Shift pattern as detailed below:
8.00am – 4pm / 8.30am – 4.30pm/ 9.00am – 5pm

What you should bring to the role
  • Excellent Customer Service
  • Productivity and Organisational skills
  • Computer Proficiency
  • Attention to Detail
  • Team Player
  • Ability to work under pressure
  • Quick Learner
  • Knowledge of CRM and ECC
  • Geographical knowledge of SAP/CRM is desirable
What’s in it for you?
  • Offering a salary paying up to £24,000 per annum depending on knowledge and experience.  
  • 24 days of holiday per year increasing to 28 with the length of service (plus bank holidays)
  • Contributory pension - maximum of 12% - 2x employee contribution.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
  • Personal Medical Assessments – Open to all once a year.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.