Revenue Protection Officer

  • Job Reference: R0014307
  • Date Posted: 18 November 2021
  • Employer: Centrica
  • Location: Newcastle upon Tyne, Tyne and Wear
  • Salary: £25,000 to £28,515
  • Bonus/Benefits: Pension + Benefits
  • Sector: Engineering & Technical
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; make suitable arrangements for the recovery and repayment of sums outstanding; identify & remedy unbilled sites.

The Role

  • Help create a leading health and safety culture for the Revenue Protection Unit and British Gas
  • Ensure safety first approach for themselves, their colleagues and our customers
  • Visit Customer premises to investigate suspected instances of theft of gas and abstraction of electricity
  • Present findings to customers in professional, assured manner
  • Establish facts and show resilience in circumstances where deception may exist
  • Deliver customer service skills - professional, upholding British Gas brand image, showing empathy
  • Negotiation outcomes, with ability to communicate the process to the customer
  • Deal with first line complaints and knowing when to escalate.
  • Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities and meter readers
  • Represent British Gas as a professional witness in Court
  • Presenting facts clearly and with confidence
  • Apply British Gas values in all day to day activities.

Safety

  • Ensure the safety and environmental policies, guidelines and procedures are understood and deployed throughout the business.
  • Ensure health and safety objectives and targets are met.