Register for Job Alerts for Customer Service Advisor Roles

  • Job Reference: REQ00565
  • Date Posted: 22 May 2024
  • Employer: SES Water
  • Location: SES Water - Redhill
  • Salary: £23,000 to £24,500
  • Bonus/Benefits: See job profile for details
  • Sector: Customer Service
  • Work Hours: Full Time

Job Description

What opportunities are there? 

As a Customer Services Advisor, you will be the face of SES Water, ensuring a first-class service for our customers. Reporting to a Team supervisor and Manager, your mission includes tackling customer enquiries across various channels.

You can expect a vibrant, office-based contact-centre environment where your enthusiasm and creativity will thrive within our operational opening hours. 

What does the job involve?

  • Customer Odyssey: Navigate customer inquiries with finesse, providing advice and support effortlessly.
  • Information Maverick: Supply accurate information and advice tailored to our customer's needs.
  • Satisfaction Pioneer: Engage with diverse customers daily, focusing on satisfaction, and swiftly resolving any challenges.
  • Compassionate Explorer: Identify customers in financial hardship, offering specialist support and priority services.
  • Innovation Trailblazer: Recognize opportunities to go 'above and beyond' for both customers and colleagues.
  • Continuous Improvement Guru: Actively share best practices, promoting an innovative and continuous improvement culture.
  • Training Trail Seeker: Dive into continuous training, soaking up call quality feedback, coaching, and support.
  • Advocate of Change: Champion business change to keep us at the forefront of excellence.

Why register for a job alert?

We are growing our team and this is a fantastic opportunity for a rewarding career in Customer Services. We recruit throughout the year so to ensure you do not miss out register now for a job alert! Then, when we do have a vacancy, you will receive an email to let you know there is a role for you to apply for.

Why Join our Team?

When you join SES Water, you are joining a company that looks to the future and understands that our people are integral to our success. 

We care about our colleagues and want you to enjoy your job. As such, we are committed to ensuring that we support your development. 

We have also created a range of benefits that will care for your personal and financial wellbeing including life assurance, bonus scheme, employer pension contribution of up to 10% and a health care cashback scheme.

How to register for job alerts.

Select 'Create Job Alert' on the menu bar at the top of the page and follow the instructions.  Then, you’ll be the first to know when we have a vacancy in our Customer Services team.