Network Service Operator (Customer Service) Modern Apprentice

  • Job Reference: R610
  • Date Posted: 6 April 2021
  • Employer: Scottish Water
  • Location: Edinburgh
  • Salary: £16,085
  • Sector: Engineering & Technical, Operations
  • Job Type: Temporary
  • Work Hours: Full Time

Job Description

As an apprentice at Scottish Water you’ll be joining one of Scotland’s most critical businesses and be part of the team who look after Scotland's most precious natural resource. From source to tap, we're trusted to keep our customers supplied with world class water and care for our environment every minute of every day. 


We’re passionate about developing our people and we’ll help you make the most of your skills and abilities with first-class training, support, hands-on work experience and a huge investment in your development. You’ll have the chance to challenge and stretch yourself and build opportunities for your future as your career grows and develops. We’re a team that respects and values peoples’ differences, where you can be yourself - and where you can flourish. 


As part of our commitment to talent development we are now accepting applications for our 2021 Apprentice Programme which commences in August 2021 for you to join as a Network Service Operator (Customer Service - Water) Modern Apprentice based in the Edinburgh & the Lothians area. 


What will you be doing?  


During this 4 year programme, you’ll be learning everything you need to know about how our Network Service Operators (NSO’s) are vital to delivering a positive customer experience.  They support our customers on a daily basis, visiting customers at home to investigate and resolve water related issues while also supporting our operational teams to repair and maintain our water and  infrastructure and supplies. That means most of your days will be spent outdoors working as part of an expert and experienced team who will support you to develop your skills and knowledge and achieve a nationally recognised qualification. The role you are developing towards requires out of hours working and you will be expected to participate in this at some point during your apprenticeship programme.  This is your chance to learn as you earn, working with industry-leading teams to help deliver services that are essential to the daily lives of the people of Scotland. 


Who are we looking for?  


We’re looking for people who are self-directed, team players who are good at solving problems and enjoy being outdoors. You should be practical and well organised with a positive attitude and the ability to work on your own initiative. You’ll have five National 4 or 5 Qualifications (English, Maths and Science are advantageous but not essential) and a full UK driving licence (or currently be working to achieve this). 


If you’re interested in starting your career in the water industry as an apprentice, we’d love to hear from you! Apply through the link below by midnight on the 18th April 2021.


Starting salary is £16,085


Further Information


If you’d like more information about our apprentice programmes and application process please visit our website or contact us at . If you have any special requirements or would like additional support in the application process, please contact People Connect at Scottish Water on 0330  123 2439 (Option 2).


Please note: We have a standard procedure for everyone looking to join us. If you are invited to participate in our assessments, you will be required to show evidence of your eligibility to work in the UK. If you are offered a  traineeship with us you’ll need to successfully complete our pre-employment screening process, including Disclosure Scotland and reference checking (you can find out more about this on our website). We can’t accept direct applications or emailed CVs, please apply online.


Working at Scottish Water


Scottish Water is one of the UK's leading water companies, the quality of drinking water and satisfaction with the service we provide our customers has never been higher - but we want to be even better – and you could help play an important part!

We take employee engagement very seriously and have an inclusive and collaborative work environment where we respect people’s differences. We are committed to creating an engaging environment and a positive experience for our employees and we have an inclusive and collaborative work environment. We were recently recognised by The Times as a Top 50 Employer for Women 2019. In 2017 we won the Diversity in the Public Sector Award 2017 (Herald and GenAnalytics) and the HR Network Award for Talent Management 2017. We also have Carers Positive Exemplary Status. We aim for work to be an energising and fulfilling experience and everyone plays their part to ensure that Scottish Water is trusted to serve our customers and communities.

We are passionate about creating opportunities for young people and are proud to have achieved the Gold standard in the Investors in Young People accreditation, demonstrating our commitment to creating rewarding opportunities for young people. 

You will have access to a host of benefits which include 37 days holiday a year, a defined benefit pension scheme, a discounted medical cash plan and cycle to work, plus a variety of agile working arrangements and family-friendly policies designed to support your wellbeing.


Next Steps


Any offer of employment with Scottish Water will be subject to the successful completion of a mandatory pre-employment screening process, including Disclosure Scotland and eligibility to work in the UK. Details can be found on our website.


For more information about this role or if you require any additional support throughout the application process please contact the recruitment team: