Meter Reader

  • Job Reference: 1392
  • Date Posted: 16 February 2021
  • Employer: DWR Cymru Cyfyngedig Welsh Water Plc
  • Location: Holywell/Deeside (CH6 5AS), United Kingdom
  • Salary: £18,801 to £21,533
  • Sector: Operations
  • Job Type: Permanent
  • Duration: Undefined
  • Work Hours: Full Time

Job Description

Who we are


Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.
To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them.
We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for. 

What you’ll be responsible for


•    Capturing water meter reading data from water customer’s meters, using the hand held unit, within set timescales as directed by the cyclical meter reading schedule.
•    Identifying unexpected water meter reads, such as higher or lower water consumption profile, and recording this additional information onto the handheld device in line with the Automated Meter Reading guidelines.
•    Providing a reason for any water meter that was unable to be read within the schedule, in line with the Automated Meter Reading guidelines.
•    Placing all water meters into a walk order route that optimises the volume of water meters read.
•    Disconnecting the water supply on commercial properties as instructed by the Commercial Collections Department.
•    Undertaking supply checks on water supplies that have been disconnected for non-payment of water charges, in line with company guidelines and timeframes, and to immediately escalate any situation, where the water supply has turned back on, to the Commercial Collections Team for further instruction.
•    Proactively undertaking a dynamic risk assessment at each field visit to ensure a safe working environment prior to undertaking each activity.
•    Reporting all near misses and hazards that could cause potential harm, in line with the Company health and safety process and procedures.
•    Ensuring the company vehicle is regularly checked in line with company policy and that any vehicle defects are immediately escalated in line with transport guidelines.
•    Undertaking any other duties as required to meet the needs of the business.

Who you’ll work with



  • Field operations manager
  • BST team
  • Area manager
  • Collections team



  • Members of public
  • Business owners
About you

•    Full driving licence
•    Demonstrate experience in first time resolution of issue to be able to support internal performance measures and company goals
•    Enthusiastic about putting our customers first every day
•    Must be living within the catchment area or within a 5/10 mile radius to be considered for the role.

Good to know


•    Company Van will be provided.
•    Hours of work are flexible between 6am – 8pm Monday to Sunday but minimum of 4 hours per day Monday – Friday.



As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including:

•    Variable pay schemes
•    Enhanced employer pension contributions
•    Reduction on gym memberships and high street shopping
•    Cycle to work scheme
•    Car-leasing scheme
•    Health CashBack scheme
•    An employee assistance programme for employees and their immediate family

And many, many more.