Meter Reader

  • Job Reference: UU1524
  • Date Posted: 23 November 2021
  • Employer: United Utilities
  • Location: Stretford, Manchester
  • Salary: £18,329
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Meter Reader (17861)

Job ID: 17861
Location: Stretford, UK
Salary: £18,329.00
Working Hours: 37.00 per week

Job Purpose

We have several exciting opportunities for Meter Readers to join our team. You will visit customers in their homes or businesses to accurately collect meter readings, customer information and any other associated information required by United Utilities and our clients to assist billing and customer service delivery. Working as part of a busy field operations team you will be responsible for all meter reading, meter and related data validations within set timeframes and within the North Manchester area. The vast majority of visits will be un-appointed which means that you can plan your own working hours within the agreed operating window. You will start each working day from your home address.

Job Accountabilities

You will be responsible for accurately collecting meter readings, meter, customer, property and associated data in accordance with business processes and business and regulatory standards. You will also be responsible for:

  • Operating Meter Reading equipment in accordance with business processes and escalating issues with equipment appropriately.
  • Attending meter sites including within customers premises meeting with customers face to face
  • Carrying out appointed visits in accordance with business processes and Regulatory standards
  • Escalating customer issues in accordance with agreed business processes
  • Ensuring Company Health & Safety policies and procedures are correctly applied and report all significant hazards, near misses and accidents through our business processes (AIRline etc.)
  • Promptly reporting safety issues that could affect employees, work colleagues, customers or members of the public
  • Referring customers to the appropriate sources of help as necessary
  • Ensuring that key performance indicators are met for each job type
  • Adhering to CMex & GSS targets and processes
  • Working closely with the team, team manager and the wider MRSS team to optimise scheduling routes and service delivery relevant to the role
  • Make informed decisions on meter asset defects
  • Identify opportunities to offer customers value added services, using meter read data where appropriate


Knowledge and Skills

To be considered for this role you will need to have good communication and customer service skills, with a professional demeanour and excellent planning and organisational skills. You will also have:

  • Ability to accurately record data onto the Company held meter reading equipment
  • Previous experience of working in a customer facing environment with a  keen eye for detail
  • A proven successful track record of achieving daily, weekly & monthly performance targets with minimum supervision
  • Confidence in using IT equipment, e.g. accurately collecting numerical and written data.
  • Flexible attitude to work i.e. willingness to work evenings and weekends to ensure that minimum performance standards are met as well as undertaking any other duties as required to meet the needs of the business
  • Ability to work alone in accordance with Company Lone Working Policy as well as working within a team
  • Demonstrate self-motivation and self-management with good customer service skills, always prepared to put our customers first
  • Experience of working in a similar role will be an advantage but not crucial because full training will be provided 
  • Previous experience of high volume data entry work
  • Good geographical knowledge of working area

Additional Information

  • A Company van, tablet and mobile phone will be supplied to enable you to carry out your role
  • Hours of work are flexible, between 8am to 6pm, Monday to Friday.
  • This role will typically cover the North Manchester area though you may be required to travel further afield if business need requires this.
  • You will be working outdoors in all weather conditions and will be required to enter customers' premises, climb stairs, bend to access meters, lift meter lids etc. In addition, digging and bailing / pumping out water meter chambers will be required. You will also be required to accurately read small numbers in dimly lit areas with the aid of torchlight.
  • Working alone, you will visit a variety of domestic, commercial and industrial premises to undertake meter reading and related activities.

We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.

If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.

Closing Date: 12/12/21
Disability Confident