Lead Analyst, Customer Strategy

  • Job Reference: 15160
  • Date Posted: 13 October 2020
  • Employer: National Grid
  • Website: https://careers.nationalgrid.com
  • Location: Birmingham (B3 3BD), United Kingdom
  • Salary: On Application
  • Sector: Information Technology (IT)
  • Job Type: Permanent
  • Duration: Undefined
  • Work Hours: Full Time

Job Description

About the role


Lead Analyst, Customer Strategy, Birmingham


We are doing something really, really exciting!!


National Grid are building a new team, ngDigital, to provide best-in-class digital delivery.  The Digital team will comprise of two hubs, one in the US (Boston) and one in the UK (Birmingham) and will build digital products that create strategic value in a fast and agile manner. In addition to creating digital products, the ngDigital hubs are talent incubators that will disseminate digital capabilities and culture within National Grid.


The Lead Analyst, Customer Strategy role will require an excellent analytical mind with the ability to challenge the status quo, rethink current ways of working to create new value and communicate and influence at all levels.


The role creates and manages the product's business case, drives value creation and influences the prioritization of product features based on business value, and will also lead the change management activities required for product adoption.


About you


You will be working with the business units to create and refresh digital roadmaps, including the end-to-end review of business processes, including process “tear downs”, understanding current frictions and proposing solutions with high-level value benefits, and sequencing and prioritizing digital projects and defining funding requirements for each business unit.


You’ll be running business ideation (Hack-a-Future) sessions, whilst building the detailed business case for each digital concept, by understanding the value levers and product cost and building out the holistic end-to-end business case


You will be communicating with product teams and sprint teams on the biggest value creation levers for the product, ensuring the product continues to create value as it develops, whilst maintaining the business case based on feedback from customers, engineers and other stakeholders


Also key is working with Strategic Designers, to understand feedback from customers/users and quantifying the impact on the business case, whilst influencing the design of the product so it remains focused on the value creating levers.


About us


National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.


In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.


The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.


Our values and principles


At National Grid, through listening to what our customers need, every day we do the right thing and find a better way.


As a National Grid employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience.


We offer inclusion and diversity training for everyone here at National Grid, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.


What you'll get


A salary of £59,000 per annum.


As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.