Job Description Summary
Are you ready to dive into the heart of scientific excellence?
Join South East Water as a Laboratory Services Analyst and become a vital contributor to our core Water Quality team!
In this fast-paced, high-impact role, you will be the engine driving our daily laboratory operations. You will ensure every sample and delivery is received and processed with precision, seamlessly managing data input within our Laboratory Information Management System. Beyond technical handling, you will serve as the premier front-of-house contact for our commercial customers—managing bottle requests, delivering exceptional customer service, and maintaining seamless communication across departments. If you are passionate about continuous improvement, you'll thrive here by actively pitching innovative ideas to boost laboratory efficiency, flexibility, and sample quality.
We are looking for an ambitious candidate educated to A-level standard (or equivalent, with a relevant undergraduate degree being a strong bonus) who ideally brings a solid scientific background and prior experience in a laboratory or administrative setting. You will stand out if you possess sharp numeracy, literacy, and IT skills, paired with top-tier time management, excellent communicator and dynamic interpersonal skills. Experience in a water testing laboratory will give you an extra edge!
Step into a role where your work directly impacts water quality and customer satisfaction every single day. Apply now and take the next step in your scientific career!
What to expect from our recruitment process:
- Visa Sponsorship: Please note that we are unable to provide Skilled Worker Visa sponsorship for this role.
- Right to Work: You must provide proof of your Right to Work in the UK during onboarding.
- Background Checks: Any offer of employment from South East Water will be conditional upon satisfactory completion of identity, employment referencing, and DBS checks.
Main responsibilities:
- Processing all samples and deliveries that arrive at the laboratory on time.
- Ensuring data is accurately entered into the Laboratory Information Management System.
- Completing customer bottle requests and ensure reusable items are properly maintained and available when needed.
- Communicating with senior members of staff on any quality/technical issue as well as with other members of the Water Quality Department and Commercial Customers.
- Maintaining day to day contact with commercial customers and other South East water Employees as front of house contact for commercial customers.
- Offering suggestions for improvements to methods and processes that will improve efficiency, flexibility & quality while developing analytical knowledge and other Laboratory & Water Quality skills.
- Always maintaining good laboratory practice and housekeeping.
You'll need:
Skills / Qualifications / Experience
- Educated to A-level or equivalent standard. An undergraduate degree in a relevant subject is desirable.
- Good numeracy, literacy and computer skills.
- A scientific background.
- Previous laboratory or administrative experience.
- Good time management, communication and customer service skills.
It will be a bonus if you have: Skills / Qualifications / Experience
- Experience in a water laboratory is desirable.
Employees are required to be flexible and to be prepared to perform duties and other tasks within their capabilities. The nature of our business is such that the contents of any job profile are subject to change from time to time.