IT Service Manager

The E.ON I&C Pillar combines the current nPower nBS & E.ON B2B businesses to create a new £5billion revenue business serving c60,000 customers and around 300,000 meter points with a view to becoming the number one B2B energy supplier in the UK.

Right now, we’re looking for an IT Service Manager to join our Digital Technology & Change team. For this role you will ensure multi-sourced partners and group provided services deliver I&C business requirements in accordance with agreed SLA’s. You will be responsible for taking all necessary day to day actions to mitigate IT risk to the I&C business. This role will offer the hybrid working approach, where you will be working in the office (Solihull) 2-3 days per week.

Key responsibilities

• Operate within all key IT and Risk control frameworks and ensure outsourced partners are able to do the same and are fully aware of I&C expectations.
• Acts as a point of contact for key business stakeholders in regard to IT services operations and as an interface to outsourced providers to ensure they can meet E.ON requirements.
• Work with all outsource suppliers on the delivery of service design processes including availability management, capacity management, service request management, service continuity management and service catalogue maintenance.
• Capture, co-ordinate and document all necessary data sets through appropriate tooling to provide all necessary reporting against IT Service Management performance/operational metrics.
• Work within The Information Technology Infrastructure Library (ITIL) framework and supplier governance to deliver operational services.
• Work with Service Integration, and the IT Service Management Process Leads and outsource suppliers to continuously challenge and identify process and service improvements.

• Excellent technical knowledge of IT systems and services.
• Understanding of ITIL, Service Integration and Management (SIAM) together with IT Service Management experience.
• Service design and transition experience.
• Planning and co-ordination skills to manage time appropriately.
• Ability to work well with the internal teams, outsourced partners, operations and the business.
• Ability to interpret data, identify potential issues and present this in a way that facilitates effective decision making.

It would be great if you had

• Knowledge / experience of operating in an MSO (Multi Supplier Organisation).
• Experience within the energy industry.

• Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus and the chance to choose from 20 flexible benefits with tax and/or NI savings. In fact, our benefits package recently won the Personnel Today Reward, Recognition and Benefits Award 2022! As the only energy company to feature in The Inclusive Top 50 UK Employers (our current ranking is 8th) we’ve proven that we’re committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.
• We realise the best people bring their energy at different times, so we’re happy to talk flexible working and offer a range of flexible working options, including full time, part time and job share.
• As a Disability Confident Employer we interview every disabled applicant who meet the minimum criteria for the role.
• We’ve exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.