Incident Manager

  • Job Reference: 37815
  • Date Posted: 10 June 2024
  • Employer: Thames Water
  • Location: Reading
  • Salary: £60,000
  • Sector: Health, Safety, Environment & Quality
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

In this role you will look after  assessing risk and instigating the relevant incident response to mitigate and minimize the impact of emerging risks on the business. You will be the strategic leader acting as an incident controller for internal incidents. As well as setting the strategy, you will proactively engage with stakeholders, ensure resources are effectively utilized and make sure clear plans are in place.
You will maintain clear records and  support the business improve future responses or reduce the likelihood of reoccurrence.

What you’ll be doing as an Incident Manager
  • Act as Incident Controller for all internal incidents instigating the appropriate response plans, command structure, setting out the problem, the strategy, and desired outcome and ensuring that team members are clear on expectations, actions, and priorities. Command until such time that the severity and business impact of an incident is deemed that which requires senior management escalation.
  • Accountable for ensuring resources within the incident structure are utilised in line with their expected roles and responsibilities as outlined in Incident Management procedures
  • Proactively communicate with key internal and external stakeholders in respect of operational status and water/wastewater service failures in a timely manner.
  • You will maintain an incident log for all incidents.
  • Deliver effective communication during and after incidents, both internally and with external stakeholders, customers, and regulators
Day shifts from 6 am to 6 pm
Location: Reading RG2 6AD (fully office based)

What you should bring to the role
  • Significant post-qualification experience or equivalent relevant experience.
  • Good knowledge of Water and wastewater operations would be advantageous.
  • Ability to work under pressure and effectively prioritise conflicting requirements.
  • Strong decision-making skills, in a risk-based environment, and ability to make decisions based on partial information.
  • Excellent relationship management, negotiation, and leadership skills.
  • Previous experience managing operational incidents is preferable.
  • Fully competent at using the appropriate Company IT systems and office software, as well as specialist incident management tools.
What’s in it for you?
  • Competitive salary up to £60,000 per annum depending on skills and experience
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service (Plus bank holidays)
  • Car Allowance
  • Annual Bonus
  • Private Medical Health Care
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution
  • Personal Medical Assessments – Open to all once a year
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.
Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.