Home Technology & Appliance Delivery Assistant
Department: Retail
Employment Type: Full Time
Location: Jersey, Channel Islands
Reporting To: Rory De La Haye
Compensation: £30,525 / year
Description
Are you someone who enjoys being on the move, working with people, and delivering great service? Join Jersey Electricity as a Home Technology & Appliance Delivery Assistant and play a key role in bringing our Powerhouse products directly into our customers' homes.
This role is not just about delivery - you will represent our business warmly, guiding customers as they set up new technology. You will collaborate with an encouraging and knowledgeable team. Your passion and dedication will enable us to offer excellent service!
Key Responsibilities
Delivery
- Load, transport, and deliver appliances, IT, and AV products safely and securely.
- Handle products with care to ensure they arrive in flawless condition.
- Complete delivery records accurately and on time.
Customer Experience
- Provide a professional, friendly, and helpful service at every delivery.
- Communicate clearly with customers about delivery times and basic product information.
Support
- Assist installers and technicians on-site when needed (e.g. unpacking or positioning products).
- Report any issues, damages, or customer concerns promptly.
Working safely and responsibly
- Follow health and safety guidelines, including safe manual handling.
- Carry out basic vehicle checks and keep vehicles clean and presentable.
- Adhere to road safety regulations and company policies.
Skills, Knowledge & Expertise
We're seeking an individual who is dependable, upbeat, and enjoys collaborating with both customers and coworkers. Your demonstrated capability to perform well both collaboratively and autonomously will support us in upholding our world-class service standards.
Skills
- Strong communication and customer service skills.
- A proactive, team-focused attitude.
- The capacity to work autonomously and show initiative.
- Good awareness of safe lifting and handling practices.
Experience/Qualifications
- A full, valid UK/Jersey driving licence (essential)
- Medium Goods Vehicle License (essential)
- Basic IT awareness (essential)
- Previous delivery or driving experience (desirable)
- Experience handling large appliances or similar items (desirable)
- Manual handling or First Aid training (desirable).
Other qualities
- You're approachable, professional and take pride in your work.
- You're dependable and punctual.
- You're willing to learn and support others.
- You care about doing things safely and accurately.
Job Benefits
At Jersey Electricity, we offer a comprehensive benefit package to support the well-being of all employees.
This includes financial benefits like private healthcare, free onsite parking, discounted electricity rates, and discounts at our Powerhouse shop. We also provide competitive salaries above the living wage and a great pension plan.
For your physical and mental wellbeing, discounted Active card membership, free weekly fruit, and access to trained Mental Health First Aiders.
We believe in work-life balance including flexible working and strive to provide you with everything you need to enjoy your job and personal life.
We are committed to equal opportunity and value diversity, without discrimination based on race, religion, colour, gender, sexual orientation, gender re-assignment, parental status, age, or disability.