This role is based within our Customer Connections Team. This is the department that connects customers — such as data centres, battery storage projects, offshore wind farms, transport networks and solar farms — to the electricity transmission network.
It’s a collaborative effort, and at any one time there are between 300-400 people working within the department. Their expertise includes: construction, project management, commercial, analytical, account management, communications, power system engineering and feasibility engineering.
The connections process is key to delivering the capacity needed for an efficient and renewable transmission network and we need to deliver an increasing number of highly complex and exciting new projects. In this role you would play a crucial role in enabling us to do this.
Your role will involve supporting the ongoing transformation of Connection arrangements within National Grid Electricity Transmission (NGET). Working closely with Connection Reform Managers, you will focus on policy, regulatory, and process reform activities. You will be responsible for self-directed project-based work, collaborating with various stakeholders across Customer Connections and the broader National Grid Electricity Transmission (NGET) business.
Working on high priority topics within the electricity industry today, some of your key accountabilities will be:
- Review and summarize policy and regulatory changes from Electricity System Operator (ESO), Government, and Ofgem, ensuring clear interpretation for internal stakeholders.
- Support and lead the development of NGET's policy positions on Connections Reform topics.
- Build and maintain an internal network to gather inputs from various business areas for policy development.
- Work on improving customer interactions and the service provided.
- Plan and monitor the effectiveness of customer engagement efforts, providing insightful reports on findings.
*Please be aware this would be your permanent role that you would go into after the Graduate Scheme has finished.