Future Performance Manager (Drainage)

  • Job Reference: UU01735-322037
  • Date Posted: 25 November 2024
  • Employer: United Utilities
  • Location: Blackburn
  • Salary: On Application
  • Sector: Operations
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Role Details

 

Salary - Competitive Salary
Work Type - Onsite
Job Location - Blackburn waste water treatment works, Cuerdale Lane Samlesbury Blackburn Lancashire PR5 0UY
Role Type - Permanent
Employment Type - Full Time
Working Hours -

 

 

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

 

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

 

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

 

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

 

Job Purpose

 

To drive performance improvement across the production line within a number of Drainage areas. To work with the County Performance Manager to embed ways of working, producing plans to improve new capabilities including monitoring, control and where appropriate automation.

 

Job Accountabilities

 
  • To develop and embed situational awareness (understanding external variables which impact on Drainage performance) techniques through the use of multiple datasets.
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  • To champion the development and use of signature monitoring utilising asset monitoring to understand normal performance of the network.
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  • Responsible for making decisions to enable effective operation within budget. The utilisation and deployment of resources within the Asset group to meet operational needs and Company priorities.
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  • Responsible for the delivery of the financial targets set for their operational area although Delivery Managers will be required to adhere to their own operational budget. Where decisions will have an impact on standards or costs to other parts of the business they will be the subject of discussion with other business managers.
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  • Responsible for stakeholder engagement to develop collaborative performance improvement solutions (internal and external). Champion a Drainage team collaborative approach which is mutually beneficial to all managers within the area.
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  • Have a non-bias Drainage area focus (inf and Non-inf) to help drive performance improvement. Achieve pre-set objectives to provide the best wastewater service within area of responsibility e.g. Finance; people; customer and performance.
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  • To develop and implement Health and Safety risk management plans for all assets within the Drainage Areas
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  • Manage the implementation and commissioning of capital projects ensuring that asset data is documented and the O&M is fully understood and deployed by the Delivery Teams.
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  • To undertake specific projects or initiatives as directed by the County System Performance Manager.
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  • Improve drainage performance - provide technical input into planned programmes of work to reduce the number of reactive incidents, and improve customer satisfaction.
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  • Understand the appropriate response to some reactive but primarily planned work within a Drainage area.
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  • To develop a co-ordinated strategic operational plan which will translate the long term business plans and targets into programmes of work and that will address key regulatory elements.
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  • To lead and facilitate a change in the current business culture by moving to a co-ordinated and planned approach to operational and maintenance management.
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  • To act as a role model, encouraging operational and maintenance teams to focus on wider strategic issues and commercial opportunities.
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  • To manage and motivate all employees working within the drainage area to develop individuals to achieve their maximum level of performance through performance reviews, training and development in order to maintain a highly skilled workforce
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  • To be responsible for Drainage Area financial control, monitoring and delivery of pre-defined budgets and financial targets, including TOTEX budgets from delivery or effective maintenance or planned projects.
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  • To identify any areas for future efficiency savings
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  • To direct both planned and reactive maintenance and operation of area based assets resulting in the optimisation of the availability, reliability and performance of process and compliance with regulatory, statutory and company regulations.
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  • Ensure accuracy of information provided by field to ensure a cost effective and accurate intervention.
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  • To drive the production of Drainage performance reviews and planning for each Drainage Area
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  • Sharing best practice with other Drainage Performance Managers.
 

 

Knowledge and Skills

 
  • Experienced professional with a proven track record, preferably with a degree and membership of a professional institution (CIWEM or IWO). Network technical knowledge will be required to ensure legislative and regulatory compliance is achieved.
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  • High level of understanding of the regulatory and legislative framework surrounding wastewater operations as well as possessing a good understanding of the wider business issues across all levels of the company’s operations
  •            
  • Strong leadership and communications skills will be essential to motivate, performance manage and develop a large team of people to achieve their best performance
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  • A strong customer focus is key to the role
  •            
  • High levels of managerial ability will be needed in order to ensure the delivery of financial plans, key performance targets and regulatory compliance
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  • Developed analytical skills and an ability to identify, develop and implement solutions to a wide range of financial, technical and managerial problems
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  • Good long and short term planning ability in order to manage network assets day to day whilst also developing for the operation and management of these assets as well as developing action plans to address customer complaints, service blockages, etc.