FTTP Coordinator

  • Job Reference: 213718
  • Date Posted: 12 November 2021
  • Employer: Kier Ltd
  • Location: Basingstoke, Hampshire
  • Salary: On Application
  • Bonus/Benefits: Competitive + benefits
  • Sector: Information Technology (IT)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Title: FTTP Coordinator
Salary: Up to £28,000
Location: Basingstoke
Business Area: Utilities - Telecoms
Contract: Permanent, Full Time

From Telecoms to Power, from Lands' End to John O'Groats.

It's taken a great deal for Kier Group to become one of the UK's Top 3 utility providers. It's taken people like you. Professionals who can help connect, heat and power over 15 million homes and businesses - in a team that works with emerging technologies to maintain 65km of gas pipes and install one million metres of fibre optic cable every year.

About the role

Kier Integrated services Ltd are currently looking to recruit a FTTP Coordinator to work on our recently awarded Openreach Fibre City contracts in the Hampshire & Berkshire region based out of our Basingstoke depot.

The role will involve executing a programme of works to meet OR deadlines, coordinating with highways and suppliers to complete works in the programme within part of the operational delivery team, providing updates via internal systems and reporting back to OR with progress and completions and ensuring a smooth running of works, and accurate updates on timescales of completion.

Key responsibilities
To be successful in this role, you will be well organised with excellent interpersonal skills, confident with dealing with different people across the business. You will be working in a high-volume transactional environment so experience of this is beneficial, with the ability to solve problems quickly.

You will be responsible for ensuring works are planned in accordance with contractual KPI's.
Jeopardy manage works to ensure effective delivery of planned works within completion date provided to client. Interpret job pack information from the client to ensure traffic management requirements and any other complex matters are considered up front to allow surety of delivery and safety.

You will be working on Client Relationship Management; Build solid relationships with Highways, suppliers and OR and manage specific expectations at administration level. Manage any escalations/customer complaints with accurate and timely information through the back-office escalations team and ensure quality information is recorded against all orders.
Supporting the team will be a key part of the role. Along with managing notices and permits in line with NRSWA & Traffic Management requirements. Raising notices and permits and maintaining compliance at all stages of the process. Respond to Highway Authority comments and modification Requests promptly.

What do we need from you?
A proactive, good communicator with demonstrable experience in this industry. Working on your own initiative and delivering against key objectives is a key aspect of the role. You will need to have good people management skills, to liaise effectively with the team and stakeholders with exceptional customer focus.

To be successful in this role you will need to work well under pressure and have experience in a similarly fast paced role with a drive for great performance and results. It will be necessary for you to have excellent computer skills with MS Excel.

What will you receive? You can expect a competitive salary and an outstanding package that includes, a matched pension scheme up to 7.5%, 26 days' annual leave + bank holidays (with the opportunity to buy or sell holiday) together with two employee Share Scheme options (Sharesave and Share Incentive Plan). To find out more about the rewards and benefits at Kier, click here.

Flexible/Agile Working

At Kier we believe that - wherever we can, whether office or site-based - we should embrace an agile/flexible approach to working. We are proud to offer our employees the opportunity, where we can, to do this. Please don't hesitate to ask during the recruitment process around agile working and flexibility - We'll do our best to support you.

Pre-employment checks
It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.

Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

Make the journey. Leave a legacy.

Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing InclusiveRecruitment@kier.co.uk. If you require any reasonable adjustments during any part of the application process please let us know so we can discuss and arrange these.

Closing Date: 10th December 2021

Please note, interviews may take place before the closing date, and we reserve the right to close applications early.