Flexibility Services Delivery Manager

  • Job Reference: 14245
  • Date Posted: 14 September 2020
  • Employer: UK Resourcing
  • Website: https://careers.nationalgrid.com
  • Location: Warwick or Wokingham (CV34 5AH), United Kingdom
  • Salary: On Application
  • Sector: Engineering & Technical
  • Job Type: Permanent
  • Duration: Undefined
  • Work Hours: Full Time

Job Description

About us


The System Operator ensures that Great Britain’s gas and electricity is transported safely and efficiently from where it is produced to where it is consumed, balancing supply and demand in real time.  As a separate company within the National Grid Group, the Electricity System Operator is neutral within industry and able to facilitate market based solutions that deliver value for consumers.  We work with our customers and stakeholders to shape the future of the energy market, providing analysis and insight into the changing nature of energy.
In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.


The world of energy is changing beyond recognition. Working at National Grid ESO, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. 


Our values and principles 


At National Grid ESO, through listening to what our customers need, every day we do the right thing and find a better way.


As a National Grid ESO employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience.


We offer inclusion and diversity training for everyone here at National Grid ESO, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.

About the role


The electricity markets are growing and diversifying at rapid pace.  With technologies advancing and new business models being developed, it is vital that we create an environment where all market participants can compete on a level playing field to provide solutions to network challenges.


To successfully promote competition and deliver change, we need our Flexibility Services Delivery Manager to drive and facilitate the delivery of major balancing servcies transformations, to make sure that the right tools and platforms are in place, and that all market participants feel that they have the support and information they need to compete on an equal footing.  Opening markets will spur innovation and drive competition, translating into lower bills for consumers and facilitating the transition to net-zero operation.

You will be managing a small team withing Market Change Delivery (MCD), working to transform the electricity ancilliary services markets and flexibility programmes, ensuring that the future benefitis to the NGESO, stakeholders and end consumers are realised.  We work in partnership with other teams across the business to lead the end to end ancillary services change process to enable the NGESO ambitions of zero carbon operation and competition everywhere.


We are looking for an all-rounder who can think strategically and commercially, deliver change programmes and engage with internal and external stakeholders to make our Competition Everywhere plan happen.  Acting as the Senior Responsible Owner for significant ancillary services development projects, you will be clear on what is required to deliver the business plan and translate this into actionable activities for the teams across Markets.  You will track and monitor progress against targets and make the strategic decisions to progress us towards the ESO ambition.

You will ensure we set out a strategic plan for key deliverables and challenge where appropriate the delivery plans for our projects and outputs, ensuring there is clarity in terms of the plans and alignment between the teams in Markets and other departments.

Engaging with external stakeholders and customers to drive consensus on key deliverables, you will also deliver the internal and external engagement where required, with support of wider ESO teams.  In addition, you will build relationships with internal virtual team members, customers and impacted teams to ensure the MCD Team is driving each project with active communication and change plans for each of the major delivery areas. 


You will assist the MCD Senior Manager in reporting on the progress of the project both internally and externally; support ESO regulatory and incentives reporting, work with MCD senior manager to draw insight on progress and ensure they are armed with the necessary information on progress, and what are the major steps that should be hit against the delivery plans and ESO ambitions. Additionally, you will coordinate the work of the team via the appropriate project management boards and governance to drive the delivery of the work programme.  You will act as line manager, responsible for the performance management, development and wellbeing of your direct reports.


This role can be based in Warwick or Wokingham

About You


With an understanding of GB Balancing Markets, you will have an appreciation of the energy industry and the role of ESO and the balancing servcies markets it operates.  You will understand the commercial drivers behind the businesses in the electricity industry, and the fundamentals of market economics.


Educated to degree level (or with equivalent relevant experience), you will have excellent analytical skills and commercial acumen, as well as the ability to grasp a wide range of very complex issues.  With the ability to think strategically and commercially, you will be able to synthesise complex issues and communicate them in a simple and effective way.


With good project management and coordination skills, you will have the ability to manage multiple projects and deadlines.  A high level of attention to detail, and excellent stakeholder engagement skills are also key requirements.

What You'll Get


A competitive salary between £53,500 - £63,000 – dependent on capability

As well as your base salary, you will receive a bonus of up to 15% of your salary for stretch performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.

Further Information


The closing date for this vacancy is 27th September however we encourage candidates to submit their application as early as possible and not to wait until the closing date as this can vary.