Role Details
Salary - £35,080
Work Type - Hybrid
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours -
United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Job Purpose
To provide a technical service for both internal and external customers through the provision of meter logging, meter typing, rightsizing and correct specification of meters and solutions to meter related problems and requests.
To provide support within the Company for the technical aspects of water metering, support multiple business functions ensuring correct meter specification and Company policies are adhered to.
Job Accountabilities
- Provide expertise covering technical aspects of water metering, supporting other areas of the business ensuring correct meter specification to maximise sales
- Deliver technical support and advice to external customers and consultants and assist in the resolution of customer disputes
- Undertake rightsizing / meter logging activity and other on-site technical installations and processes, produce survey reports and reports on meter related issues and direct metering solutions and recommendations where required
- Ensure technical support and on site assistance to Project Managers within Developer Services & Metering in execution of current projects
- To provide technical advice and support, including undertaking of technical surveys, in relation to service offerings to customers
- Carry out servicing and repairs to large commercial meters
- Manage a working interface with meter installation and maintenance contactors
- Provide flexible support in the event of customer impacting incidents
- Act as an ambassador for UUW in all external meetings with customers, Developers, SLO’s and regulatory bodies
- Contribute to the recommendation on the meter supply contract in accordance with the “whole life cost” perspective.
- To make decisions on size and type meters according to ‘best practise’ taking into account any impinging factors (pipework alterations etc).
Knowledge and Skills
- A thorough understanding of metering and revenue metering practices and policies
- In depth knowledge of current developments in metering
- Expert understanding of water regulations, pipe laying, construction techniques
- An excellent understanding of metrology, meter installation effects, meter logging and other associated metering issues.
- Good knowledge of current legislation, Water Industry and Company procedures and guidelines
- Knowledge of the Company’s billing systems and charges and tariffs policy