Salary - £48,979.00
Work Type - Onsite
Job Location - Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP
Role Type - Permanent
Employment Type - Full Time
Working Hours - 37.0 Hours per Week
United Utilities' (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.
We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.
We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.
We've got a lot to offer. You'll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.
Benefits
- A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
- A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
- Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
- A comprehensive healthcare plan through our company-funded scheme
- MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
- Best Doctors
- Salary Finance
- Wealth at Work courses
- Deals and discounts
- EVolve Car Scheme
- Employee Assistance Plan
- Mental health first aiders
- ShareBuy
- MORE Choices flexible benefits
- Enhanced parental leave schemes
Job Purpose
As Field Services Technical Lead you will be responsible for the line management and technical support of the Customer Account Officers providing excellent leadership and technical understanding for meter reading, simple meter exchanges and water efficiency related activities. To act as the champion for all technical related queries for the meter reading field operation.
You will also create a highly motivated team, who take pride in delivering excellent customer service and to ensure all job requirements are met.
Accountabilities & Responsibilities
- Responsible for the leadership and management of a team of Customer Account Officers
- To develop strong technical capability for meter reading, simple meter exchanges and water efficiency related activities
- To be responsible for all technical aspects of Meter Reading, Water Efficiency and Meter Maintenance (limited to external screw out / screw in' exchanges & simple internal replacements
- To be proactively involved with the planning, practical technical input, training and supervision of the Customer Account Officers
- To be responsible for analysing and interpreting operational performance information and proactively identifying and implementing corrective actions within Health and Safety requirements and escalating performance risks to the Field Operations Manager
- Responsible for development of required training documentation
- Assist in escalated customer complaints that require a field face to face visit