Field Planning Specialist

  • Job Reference: 37833
  • Date Posted: 6 June 2024
  • Employer: Thames Water
  • Location: Isleworth
  • Salary: £40,000
  • Sector: Engineering & Technical
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We currently have a great opportunity for an ambitious career minded individual to join our Waste Division as a Field Planning Specialist.

In this role you will be responsible for developing and planning the ‘customer journey’ from the time an issue has been identified through to resolution.  As well as establishing and maintaining strong relationships with the Field teams and adopt a highly collaborative approach to resolving problem jobs. As well as dealing with pollution and Flooding.

This role will specifically look at effective field planning and enabling of the various stages to completion of incoming new customer cases and develop plans and work very closely with our contractors to ensure that the right equipment, people, and resources are in place to ensure excellent customer service in a timely manner.

What you’ll be doing as Field Planning Specialist
  • Delivering operational and customer performance through excellent liaison with our customers and key stakeholders such as the Local Authorities.
  • Engage with contractors, customers, councils, and wider stakeholders to help work get delivered in a timely manner with minimal disruption.
  • Champion change through a passion for continuous improvement, promoting best practice ways of working and sharing local knowledge.
  • Ensure our policies are adhered to by following; Stringent H&S standards, compliance with Regulatory requirements and delivering great customer service and regular health& safety inspections.
  • Out of hours Co-ordinator, rota basis where you will provide out of hours telephone assistance and support for escalations.
Base Location - Mogden (STW) - TW7 7LW
36 hours per week Monday-Friday.
Due to the nature of this role, there will be an opportunity to occasionally work from home.

What you should bring to the role
  • Have excellent leadership experience in a performance-driven environment.
  • Ability to think strategically with effective commercial acumen.
  • You have an uncompromising approach to Health, Safety and Wellbeing.
  • Ability to promote customer service as the number one priority.
  • Possess strong communication skills and be resilient and tenacious in a challenging environment.
  • Can deliver against stretching operational targets.
  • Must hold full UK driving licence.
What’s in it for you?
  • Competitive salary up to £40,000 per annum depending on skills and experience.
  • Annual Leave 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?

Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.

We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.

Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.