Field Performance Manager
Location: Field Based covering areas such as: Peterborough, Boston, Grantham, Spalding and South Lincoln
Type: Full Time, Permanent
Salary: Up to £34k + Benefits + Car Allowance
This is a great opportunity for an experienced Team Leader/Supervisor looking for their next opportunity to develop their managerial & leadership experience within the utilities/construction industry. Your role will involve managing the day-to-day IMDS operations across a number of programmes within a geographical area. Performance managing your team, sharing best practice through coaching and continuous improvement ensuring your team are working safely at all times.
Promote and drive continual improvement and innovative ideas.
Ensure team administration is accurate and current (e.g., PUWER, risk assessments, vehicle defect reports, near miss reporting etc.).
Ensure all waterworks materials are managed and that all meter stock is fully accounted for.
Investigate customer complaints and quality issues and facilitate resolution.
Manage direct reports ensuring compliance with home organisations policies (including active involvement in timekeeping, absence, disciplinary, grievance, performance, development).
Implementing, monitoring and achieving targets for health & safety, quality and customer satisfaction through your field teams.
Liaising with internal & external stakeholders to ensure operational risk is managed effectively.
Ensuring an efficient execution of work in a cost effective and productive manner in accordance with IMDS objectives.
Providing operational & technical support to prevent and proactively manage any event or incident.
Chair monthly team meetings to deliver key messages and share & promote best practice across IMDS.
Carry out constructive performance reviews with you team.
Provide feedback and coaching with team members.
Skills, Knowledge & Experience:
You will be an experienced Team Leader or Supervisor with a good all-round knowledge and understanding of the construction & water industries. You will have exposure or experience of the following attributes:
Excellent communication & interpersonal skills.
Ability to confidently manage stakeholder engagement/customer service.
IOSH Managing Safety or CITB Site Managers Safety Training Scheme.
A demonstrable working knowledge of the Streetworks & Traffic Management acts.
NRSWA Supervisor qualification is highly desirable.
Full & valid Driver's License is essential.
Water regulations qualification is desirable.
The ability to interpret data and drive actions based on your findings.
As a valued employee, you'll be entitled to:
Personal private health care
26 days annual leave - rising with length of service
Company car/ car cash allowance in accordance with current internal policy
Competitive pension scheme - Anglian Water double-matches your contributions up to 6%
Flexible benefits to support your wellbeing and lifestyle.