The System Operator ensures that Great Britain’s gas and electricity is transported safely and efficiently from where it is produced to where it is consumed, balancing supply and demand in real time. As a separate company within the National Grid Group, the Electricity System Operator is neutral within industry and able to facilitate market based solutions that deliver value for consumers. We work with our customers and stakeholders to shape the future of the energy market, providing analysis and insight into the changing nature of energy.
In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.
The world of energy is changing beyond recognition. Working at National Grid ESO, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come.
Our values and principles
At National Grid ESO, through listening to what our customers need, every day we do the right thing and find a better way.
As a National Grid ESO employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience.
We offer inclusion and diversity training for everyone here at National Grid ESO, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.