Our communities are powered by water. Our dedicated Technicians keep it running.
Do you have exceptional problem-solving abilities and a passion for helping others?
If so, keep reading to find out more about this Distribution Technician opportunity!
We want to be the water company people want to be supplied by and want to work for.
This crucial role sits in our fast-paced water distribution network team, where you will ensure our water supply is performing at its best. This is a field-based role where every day is different, from investigating water supply issues and mains bursts to helping our customers when things aren’t running smoothly.
Our technicians enjoy seeking out solutions to a range of water issues and positively representing South East Water when talking to our customers. Previous water industry or plumbing experience is welcome but isn’t essential for this role. As long as you’re eager to get stuck in, like to use your initiative and are customer-focused, we can teach you the rest. And if there’s a problem you can’t solve alone, our managers and colleagues will be on-hand to support you.
We believe that personal development should be rewarded. As you grow your skills, we’ll increase your base salary from £28,345 up to £36,264 per annum via a clear salary progression scheme.
Our technicians know how crucial water is to the community, which is why they are happy to work out-of-office hours when needed. Our work patterns are 07:00-15:30, 08:00–16:30, 09:00–17:30 with an occasional 10:00–18:30 when on standby. You’ll only work 1 Saturday every 3 months which is 07:00-14:30 with a weekday off when you do. Once you’re trained, you’ll join a 1 in 6 standby rota to provide out of hours assistance. We pay a standby allowance (£1,800 per annum on average) and overtime if called out.
You’ll grow a career with a meaningful purpose. Be you, belong and be valued.
- Come to work to feel safe, valued and trusted.
- We’ll encourage you to create and pursue new opportunities for personal growth.
- A place to be the real you, build deeper connections and enjoy a sense of belonging.
- Be invested in helping us to create a sustainable water supply for now, and in the future.
What will you be doing in this role?
- Customer Support: Attending customer appointments and carry out allocated work for them. You will also respond to customer requests and offer general advice, water quality tests, and help locate their meter if needed.
- Network Support: Carrying out mains shuts, risk assessments, interruption reports, proactive maintenance flushing and water sampling and liaising with housing developers when they need to install new water supplies. You’ll also be carrying out regulation inspections on new build properties.
- Contractor Support: Raising requests via our IT systems for works that require a contractor response and supervising contractors working on the Distribution network.
- Investigations: Attending sites to investigate issues of leaks, mains bursts and water discoloration, and offering solutions and practical assistance.
What do you need to succeed in this role?
- You will need a full, clean drivers’ licence.
- A passion for delivering excellent customer service
- The ability to take initiative, work well under pressure and have a keen interest in problem-solving
- Previous Water Industry qualifications advantageous but not essential
- Previous knowledge of plumbing or water mains/service laying would be advantageous but not essential.
What will we offer you?
- A base salary of £28,345 with a standby allowance after training (£1800 per annum on average)
- Full training and opportunity to get water industry qualifications
- 5 weeks’ holiday allowance, increasing to 6 weeks with length of service
- Flexible annual leave policy – buy and sell holiday!
- Cycle to work scheme
- Health cash plan
- Life insurance
- Excellent Stakeholder pension scheme, up to 10% employer contribution
- 2 paid volunteering days annually to support causes you care about
- Wellbeing related benefits
Everyone needs water, South East Water welcomes everyone.
We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment, and career progression with South East Water. Don’t just work for us, flourish with us.
What are the next steps?
- Please upload a CV via our career’s website.
- Interviews will be held in person.
- You will be asked to complete satisfactory DBS, identity and employment referencing checks as part of receiving your employment offer from South East Water.
- If you require assistance / adjustments to engage with our recruitment process and to ensure you're able to compete on equal terms, please contact the recruitment team via recruitment.jobs@southeastwater.co.uk
If this sounds like the opportunity you’ve been looking for, apply now!
South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency.