Data is crucial to providing a first-class service to our customers and managing our business effectively. The Data Quality Team has a proud history of working with colleagues across numerous business units to help influence behaviour and decisions at all levels of the organisation in this space to deliver significant business benefits, matched by ambitious plans to start expanding its influence into more of the business's key strategic projects in 2024 and beyond.
As well as ensuring that business-critical data is fit for purpose, the team is also responsible for the purchase of third party marketing suppression and enhancement data. We continually assess the ongoing commercial suitability of these contracts to ensure effective value for money and have also established new revenue feeds into the business through our innovative data monetisation initiatives (an area we are looking to grow).
Key Accountabilities
- Provision of robust data quality analysis, subject matter expertise and constructive challenge in order to protect and improve our data assets.
- Partner confidently and credibly with internal stakeholders and third party partners to progress data purchase and data monetisation initiatives from concept through to completion, underpinned by the commercial acumen to control costs effectively and drive revenue improvements through these activities.
- Streamlining of Data Quality processes to ensure seamless delivery of high quality data feeds using both traditional and innovative techniques (including automation and AI) to drive continuous improvement.
- Manage the delivery of any data improvement projects spanning systems, processes and behaviours with a range of virtual business teams (Group Data Team, EXL, DTS Change, Project Teams, Privacy, Third Parties, other Business Units, etc.) ensuring those projects have the necessary controls in place to avoid a recurrence of known data quality issues and are based on good commercial acumen.
- Collaboration with Privacy, Legal and Procurement colleagues to ensure regulatory compliance (GDPR, PRA, FCA), conduct, risk and audit requirements of all data quality activities.
- Strong understanding of data quality management best practice with ability to apply this consistently to all areas of the role in keeping with other Data Quality Team members.
- Coach others in the Data Quality Team in a clear and concise manner in areas where your own subject matter expertise so dictates.
- Apply British Gas's values and policies in all day-to-day activities.
We are looking for an individual who has/is:
- Data literate across a range of internal and external data sources with the passion, resourcefulness and strategic thinking to maximise the business' use of these assets.
- Strong technical skills encompassing the ability to understand data from source systems and the data lake, interrogate this data competently using SQL-based code, build automated reports in PowerBI and communicate the results in a timely manner to the team and its stakeholders.
- Highly numerate with the necessary analytical skills to interpret datasets and processes, matched by a keen attention to detail and the pragmatism to avoid succumbing to analysis paralysis.
- Passionate about data with the natural curiosity to explore opportunities both independently and as part of virtual team/network dependent on the requirement and bring new ways of thinking to the team.
- Ability to plan effectively for delivery, matched by the enthusiasm, tenacity and resilience to get an answer which works, rather than the ideal solution every time.
- A strong sense of self-awareness and a focus on personal development.
- Excellent prioritisation and organisational skills.
- An innovative self-starter who is not afraid to challenge existing ways of working.
- Results-oriented and comfortable dealing with occasional imperfection and ambiguity, breaking down difficult problems into smaller, manageable ones.
- A clear thinker, with the ability to disseminate key messages from background noise.
Location: We have a hybrid-work environment, where you will be predominantly home-based but may be required to work from other offices on occasion.
We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it's the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.
We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.
Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.
In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.
💰 Competitive salary and bonus potential
💡 Employee Energy Allowance at 15% of the government price cap
👵 Pension scheme
🚗 Electric car lease scheme
⛱ 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days
🏋️♀️Excellent range of flexible benefits, including technology vouchers & travel insurance
🌲 We are committed to creating a cleaner and greener future. And we're making big changes to help us get there. That means cutting customers' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals.
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