Customer Service Advisor

  • Job Reference: R10545
  • Date Posted: 19 February 2021
  • Employer: Anglian Water
  • Location: Lincoln, Lincolnshire
  • Salary: £19,000
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Anglian Water Customer Service Advisor

Hear from our team!

"I have been at Anglian water for nearly 2 years and the support I have received to work myself up the ladder in my career here has been great! I enjoy every minute of coming to work and I love being part of such a fun, bubbly team. Everyone at Anglian Water is so friendly!" Jasmin Bell

Why join Anglian Water?

Join Anglian Water to help make a difference and provide a vital service!

Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage our 7,000 daily calls across our Billing, Operations and Collections departments.

We pride ourselves as an employer of choice and we are working towards remaining a leading customer service business in the UK, not just a leading water company!

We are now recruiting for exceptional customer's service individuals (from all walks of life) to join our high performing teams and work towards our long-term business goals.

Why should a customer become a colleague?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our extensive benefits package includes:

  • Yearly bonus scheme of up to 8% of your salary

  • Competitive pension scheme where Anglian Water double the contribution you make!

  • 23 days annual leave rising with length of service

  • The opportunity to purchase and sell annual leave

  • Private health and dental care for you and your family members

  • Free eye tests

  • Free on-site parking

  • Discounted cinema tickets

  • Cycle to work scheme and gym membership discounts

  • 20% off new EE phone contracts

  • Loyalty savings scheme

  • Discounted airport parking

  • Flexible benefits to support your wellbeing

  • Discounts across our water parks.

  • Plus, lots more!

We are passionate and committed to the learning and development of our people making sure they have the right skills and knowledge to be successful and to help achieve their potential. We also take Health and Safety very seriously in everything that we do.

What will you be doing?

With your professional telephone manner and excellent communication, you will be the front-line voice of Anglian Water dealing with a wide range of different phone calls from our customers.

Life in our contact centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors, team members and team leaders who love what they do.

Help us make life better for our customers every single day and apply to join our team:

Start dates: 05.04.21 & 19.04.21

What do you need?

You don't need to have worked in a contact centre before; you just need to have a willingness to learn, excellent communication and a strong desire to do the right thing for our customers every time.

In return, we'll provide a thorough training package to support you in dealing with our customers confidently.

You won't be alone! As well as joining as part of a group, you will also have extensive mentoring to ensure you have the support you need whilst you learn how to provide an outstanding service to our customers.

What makes our Customer Service Advisors so great?

We're looking for a personality that will shine down the phone to our customers and ideally someone who:

· Is empathetic, confident, and passionate towards every customer

· Is resilient and enjoys working in a fast paced, dynamic environment

· Adapts well to change and is an effective communicator

· Is able to learn computer systems and multitask

What hours will I work?

We have a range of shifts which cover our opening hours of 06.30-23.00 including bank holidays. For any queries regarding shifts, please don't hesitate to get in touch with our team at

Closing date: 01/03/21 (don't miss it!)

Interview dates: To be confirmed.

Starting salary £19,000 per annum with increases dependent upon successful performance reviews.

If you are offered a job with us, your job title is subject to change depending on the team you are going into. You will also be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, and identity check. Depending on your role, you may also be subject to further pre-employment checks.


We are utilising video conferencing for interviews. Guidance is ever changing, and we will continue to keep you updated with any changes to the current plans.