Customer Service Advisor

  • Job Reference: R11260
  • Date Posted: 8 April 2021
  • Employer: Anglian Water
  • Location: Lincoln, Lincolnshire
  • Salary: £19,380
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Anglian Water Customer Service Advisor

Hear from our team!

"I have been at Anglian water for nearly 2 years and the support I have received to work myself up the ladder in my career here has been great! I enjoy every minute of coming to work and I love being part of such a fun, bubbly team. Everyone at Anglian Water is so friendly!" Jasmin Bell

Why join Anglian Water?

Join Anglian Water to help make a difference and provide a vital service!

Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage our 7,000 daily calls across our Billing, Operations and Collections departments.

We are now recruiting for exceptional customer service individuals (from all walks of life) to join our high performing teams and work towards our long-term business goals.

Why should a customer become a colleague?

Being a successful water company doesn't come easy! Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our extensive benefits package includes:

  • Yearly bonus scheme of up to 8% of your salary
  • Competitive pension scheme where Anglian Water double the contribution you make!
  • 23 days annual leave rising with length of service
  • The opportunity to purchase and sell annual leave
  • Private health and dental care for you and your family members
  • Free eye tests
  • Free on-site parking
  • Discounted cinema tickets
  • Cycle to work scheme and gym membership discounts
  • 20% off new EE phone contracts
  • Loyalty savings scheme
  • Flexible benefits to support your wellbeing
  • Discounts across our water parks.
  • Plus, lots more!

What will you be doing?

With your professional phone manner and excellent communication, you will be the front-line voice of Anglian Water dealing with a wide range of different phone calls from our customers. You will be making inbound calls and possibly making some outbound calls as well.

Life in our contact centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors, team members and team leaders who love what they do.

Help us make life better for our customers every single day and apply to join our team:

Start dates: 07.06.2021 & 14.06.2021

What do you need?

You don't need to have worked in a contact centre before; you just need to have a willingness to learn, excellent communication and a strong desire to do the right thing for our customers every time.

In return, we'll provide a thorough training package to support you in dealing with our customers confidently.

You won't be alone! As well as joining as part of a group, you will also have extensive mentoring to ensure you have the support you need whilst you learn how to provide an outstanding service to our customers.

What makes our Customer Service Advisors so great?

We're looking for a personality that will shine down the phone to our customers and ideally someone who:

· Is empathetic, confident, and passionate towards every customer

· Is resilient and enjoys working in a fast paced, dynamic environment

· Adapts well to change and is an effective communicator

· Is able to learn computer systems and multitask

· Can work well to targets in a busy work environment and manage their time well

Where will I work?

Currently, we are offering our employees the chance to be able to work from home! This isn't mandatory but you will be given the choice. There are requirements that you need to have to work from home, such as a working Landline, but Anglian Water will provide you with your equipment.

We do however require our advisors to be based at Enterprise House in Lincoln and complete their initial training period in our office so we can best support you to provide the outstanding customer service we are known for.

What hours will I work?

We have a great choice of a variety of shift patterns throughout the window of our opening hours (Monday-Friday 8am-8pm , Saturday 8am-4pm, Sunday 10am-4pm) to fit with your lifestyle, this can include annualised working (this means you will work different hours each week but this averages at 37 hours a week over time), split shifts, late shifts, and rotating patterns of variable hours including weekdays only and weekdays and weekends. Bank holiday working will be required as part of the shift patterns.

As part of your application you can place your preferences for what shift patterns you would like but these preferences will be discussed upon a successful application.

For any queries regarding shifts, please don't hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk.

Closing date: 21/04/21 (don't miss it!).

Virtual Assessment dates: 29th April & 30th April.

Virtual Open Events

We like to give our candidates the opportunity to ask about our roles and what it's like to work for Anglian Water. To do this we hold Virtual Open Events on a Teams meeting. If you would like to join please email ContactCentreRecruit@anglianwater.co.uk to register your interest.

Open Event date: 15.04.21 11am-12pm & 5pm-6pm.

Starting salary £19,380 per annum with increases dependent upon successful performance reviews

If you are offered a job with us, your job title is subject to change depending on the team you are going into. You will also be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Covid-19

We are utilising video conferencing for interviews. Guidance is ever changing, and we will continue to keep you updated.