Customer Service Advisor

  • Job Reference: Christine / Justin/Denise
  • Date Posted: 24 March 2021
  • Employer: Clancy Group
  • Location: Kidlington, Oxfordshire
  • Salary: £25,000
  • Sector: Construction
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

We have a new opportunity for someone who is passionate about great customer service to join our team, to be responsible for delivering a responsive and proactive service when investigating and resolving customer queries and complaints:

You will be taking full ownership of managing customer queries through to resolution and only escalating where needed, acting as the single point both internally and externally.

Responsibilities will also include ensuring all records are stored correctly in the system, investigating and analysing information, liaising with colleagues in local offices, contractors and other partner agencies to resolve enquiries and 100% compliance with Health, Safety, Quality and Environmental policies, procedures and standards.

Can you do it?

If you have previous customer service experience, along with excellent communication skills (both written and verbal) the answer is probably yes and we would love to hear from your.

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

 

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.