Customer Service Advisor

  • Job Reference: Carly Swannell, Huntingdon
  • Date Posted: 11 May 2022
  • Employer: Clancy Group
  • Location: Huntingdon, Cambridgeshire
  • Salary: £19,008
  • Sector: Construction
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Do you want to join one of the happiest teams in the country?

Our Metering Services team just scored 91% on the 'love to listen' survey which tells us we have one of the happiest teams in the country! We are looking for new Customer Service Advisors to join the team, working on our alliance with Anglian Water & Kier to ensure customer’s expectations are exceeded.

Here are just some of the activites you'll be involved in:

  • Act as a key interface with our customers by planning and making metering appointments, gaining an in-depth insight into their concerns and issues and feeding this back to the business
  • Ensure systems and databases are up to date at all times and provide analysis to a range of stakeholders to assist with performance management reviews against agreed levels of service (SLAs)
  • Assist with the scheduling and planning of works

What do you need?

Excellent customer service skills, particularly over the phone and IT literacy are essential.  If this sounds like you, don't delay and apply today!

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 24 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

 

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.