Customer Service Advisor - Full & Part time

  • Job Reference: R14443
  • Date Posted: 23 November 2021
  • Employer: Anglian Water
  • Location: Lincoln, Lincolnshire
  • Salary: £19,380 to £20,699
  • Sector: Administration
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Customer Service Advisor - Telephony - Full & Part Time

"At Anglian Water our purpose is to bring environmental and social prosperity to the region we serve through our commitment to Love Every Drop."

Lincoln - Full & Part time available

If you're looking for a role that fits in with your busy life - then we have the options for you!

Permanent - Full time - Working hours are an average of 37 hours per week

Permanent Full & Part Time positions available - Working hours between 14:00 - 23:00 Monday - Sunday ​

We offer a starting salary £19,380 While you are learning the role, once you pass your learning period your salary will increase to £20,699.

Additionally, you can achieve a performance related annual bonus.

As you gain experience and work through our ongoing training and development program you may have the opportunity to become multi skilled and increase your salary up to £23,352.

Why choose Anglian Water?

Join Anglian Water to help make a difference and provide a vital service!

It takes a lot to deliver the 1 billion litres of water per day to our 6 million customers. From protecting wildlife and biodiversity, to cleaning beaches, teaching kids, generating renewable sources of energy to power our operations, checking and maintaining water meters, unblocking pipes, spotting leaks, cleaning water - you name it, we do it!

We pride ourselves as an employer of choice and we are working towards remaining a leading customer service business in the UK, not just a leading water company! We care about our employees and want them to care about what we do!

Customers are at the heart of our business and with over 6 million customers to care for we need a dedicated and personable team to manage our 7,000 daily calls across our Customer Service departments.

Find out more about us here:

anglianwatercareers.co.uk

anglianwater.co.uk

What do you need?

You don't need to have worked in a contact centre before; you just need to have a willingness to learn, excellent communication and a strong desire to do the right thing for our customers every time. Our current call centre staff come from a variety of backgrounds such as retail, hairdressing and beauty, hospitality and more!

We are looking for candidates who have a natural ability to be empathetic, confident and passionate as well as resilient. In addition, being adaptable and having experience of working to targets is essential.

In return, we'll provide a thorough training package to support you in dealing with our customers confidently.

You won't be alone! As well as joining as part of a group, you will also have extensive mentoring and ongoing coaching to ensure you have the support you need whilst you learn how to provide an outstanding service to our customers.

Why are we recruiting?

We are now recruiting for exceptional customer's service individuals (from all walks of life) to join our high performing teams and work towards our long-term business goals.

As we are an employer that champions personal development, we have found that, due to some of our contact centre staff members moving on to other roles in the business, we need to recruit more motivated and driven individuals to play a key part in supporting our customers.

What will you be doing?

With your professional telephone manner and excellent communication, you will be the front-line voice dealing with a wide range of different telephone calls. You'll be taking inbound calls and, on occasion, making outbound calls as well. Our frontline staff use a variety of IT systems, so being computer minded would be advantageous but not a requirement for your success as you'll be trained to be successful in your role. Life in our contact centres is very rewarding, upbeat, and energetic and you'll be surrounded by supportive mentors, team members and team leaders who love what they do!

Why should you become a colleague?

Being a successful water company doesn't come easy! Our people are important to us! We want to make sure we reward and recognise all the great work that they do. Our extensive benefits package includes:

  • Yearly bonus scheme of up to 8% of your salary - depending on your performance

  • Competitive pension scheme where Anglian Water double the contribution you make!

  • 23 days annual leave rising with length of service, plus opportunity to sell or buy additional annual leave

  • Private health and dental care for you and your family members

  • Free eye tests

  • 20% off new EE telephone contracts

  • Loyalty savings scheme

  • Flexible benefits to support your wellbeing

  • Plus, lots more!

We are passionate and committed to the learning of our people, making sure they have the right skills and knowledge to be successful and to help unlock their potential. Being a Customer Service Advisor in Anglian Water gives you detailed knowledge about what we do as a company which you can use to build a career for yourself!

Where will I work?

Our offices are based in Lincoln and are accessible via public transport. We do have home working capability. We use our offices for both the training and mentoring periods as this will help the right candidate to get to know both the company and the people they are working with. After the mentoring period and where an individual's performance has met the standards required, then you can apply; if this is preferable, for home working. ​ This will be discussed in more detail with your line manager as part of your ongoing performance review.

What hours will I work?

Our opening hours are Monday-Sunday 6am to 11pm. We have a variety of shifts available to accommodate a variety of lifestyles. For more information please join our open events or email on the contact below! Bank holiday working will also be required as part of the shifts.

If you are offered a job with us, your job title is subject to change depending on the team you are going into. You will also be subject to the relevant/standard employment checks, including: your right to work in the UK, reference, and identity check. Depending on your role, you may also be subject to further pre-employment checks.

Start date: 24.01.22 & 31.01.22 & 07.02.22

Closing date: 08.12.21 (don't miss it!).

Virtual interview dates: 15.12.21 - 17.12.21

For any queries please don't hesitate to get in touch with our team at ContactCentreRecruit@anglianwater.co.uk.