Customer Research Lead

  • Job Reference: JR101781
  • Date Posted: 6 June 2024
  • Employer: E.O.N Worldwide
  • Location: London
  • Salary: On Application
  • Sector: Digital
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Ready to be the spark that ignites innovation at E.ON and help us shape the future of energy? If you are driven by curiosity, fuelled by creativity, have an entrepreneurial mindset and a roll-up-the-sleeves mentality, we are excited to meet with you.

This is an incredibly exciting opportunity to join the newly established Growth & Innovation function focused on maximising business growth within EON UK with targeted investment in customer-centric, innovative products & opportunities.

You will not just be a part of organisational change, but at the heart of it. With exposure to business strategy, you will play an integral part in our energy transformation. Your potential impact is immense and inspiring

Job Purpose:

Manage the customer and stakeholder interview pipeline for growth & innovation initiatives, understand customers needs and synthesize and document insight, learns to design, and drives the product experimentation plans

Main Responsibilities:

  • Lead research activities, taking ownership of the end-to-end research process, from planning and designing studies to conducting research and presenting actionable insights

  • Collaborate with product management to develop hypotheses for customer segment, customer problem, current behaviour, value proposition, price sensitivity and others

  • Design qualitative and quantitative validation interviews

  • Select, source and engage audiences for the interviews

  • Conduct interviews, capture and analyse responses to determine insights

  • Present findings and make recommendations drawn from data captured

  • Create and maintain customer archetypes / personas based on research findings, ensuring a deep understanding of the target customer(s)

  • Support the development and measurement of initiative Key Performance Indicators (KPIs)

Essential knowledge, skills, experience, qualifications & competencies:

  • Self-motivated and independent worker, who can thrive in a fast paced environment

  • Strong customer development experience

  • Experience working in a lean startup environment

  • Expertise in both qualitative and quantitative research methods

  • Strong analytical and problem-solving skills with the ability to turn customer data into actionable insight driving value for the customer

  • Experience in online market research

  • Well organized with a strong attention to detail

  • Ability to manage multiple tasks simultaneously

  • Ability to handle large volumes of data from multiple sources

  • Ability to work effectively with people across different functions

  • Outstanding communication and interpersonal skills

  • Ability to deliver quality at speed by making things happen

  • Future energy experience advantageous

Scope of Influence:

  • Part of a product team of 6+ members

  • Priority and direction of allocated growth initiative(s)

Scope of Decision Making:

  • Customer engagement approach

Here's what else you need to know

  • Closing date - Thursday 20th June 2024 (may close earlier due to high applications)

  • We'll have regular team socials and lively team chats

  • Competitive salary

  • Location - London with travel to our other sites when required.

  • Working environment: Flexible hybrid working - a blend of in the office and home working.

  • Work life balance - we work Monday-Friday 9AM-5PM to service our customers and make sure they have an unforgettable experience.

  • 26 days holiday plus bank holidays each year - this includes a guaranteed day off for your birthday if you want it.

  • Generous pension scheme (you contribute 5%, we contribute 6%, increasing to 10% after 2 years)

  • Excellent parental leave allowance.

  • The chance to choose from our award-winning Flexible Benefits package which includes the option to buy up to 10 days holiday a year.

  • We've exciting opportunities for everyone to develop their talent at E.ON. Our open access, inclusive talent networks provide networking, learning and development for all, building your skills, qualifications, and capabilities throughout your career.

  • For all successful candidates. Due to the nature of this role your employment will be subject to a basic DBS (Disclosure Barring Service) check being carried out by ourselves via a 3rd party service provider

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, and fairness for everyone.

We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, job share, remote working and variable start and finishing times.