Customer Manager

  • Job Reference: 202376
  • Date Posted: 3 September 2020
  • Employer: Kier Ltd
  • Location: Reading, Berkshire
  • Salary: On Application
  • Sector: Project Management
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Customer Manager

Location: Reading

Business Area: Kier Utilities- Kier Clancy Docwra


A local passion, a national reach


Kier Group is one of the Top 3 utility providers here in the UK- helping connect, heat and power the country. Our sector expertise stretches across Telecoms, Gas and Water, working with emerging technologies to the most exacting standards of safety and quality. What does it take to join this team that keeps water running for over 15 million homes and businesses, maintaining 65km of gas pipes and installing one million metres of fibre optic cable every year? It takes people like you.

KCD is a trusted partnership, providing infrastructure services to Thames Water. Our contract has been extended for a further 5 years, so we are looking for a Customer Manager to join the team and take pride in delivering for our customers.

In this role you will provide expert advice and leadership on engagement and communications with key operational stakeholders and organisations to aid the achievement of the Infrastructure Alliance's (IA) development planning, growth and operational delivery agenda.

This role will see you establish long-term relationships with government, and other key stakeholders to influence positive outcomes for the customers of Thames Water by providing early insight and support the delivery teams. One key responsibility will be to support the achievement of the IA's proactive approach to planning for and enabling growth.

What do we need from you?

We are looking for someone who has excellent communication skills with customer focus and strategic perspective. You'll have a mind-set and experience of liaison with stakeholders, good knowledge of external issues and regional development priorities.

Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture. In return, we will be offering you a strong benefits package that includes:

  • Company car (or car allowance)
  • Matched pension scheme up to 7.5%
  • Free Life Assurance
  • Generous annual leave allowance
  • Access to a range of attractive flexible benefit options to tailor your package to suit your lifestyle
  • Two employee Share Scheme options
  • Flexible and Agile working (dependent on your role)
  • Employee Assistance Programme
  • Private healthcare
  • Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers!

Pre-employment checks

It's worth remembering that we'll undertake the relevant/ standard employment checks if you're successful in the selection process. This includes taking up your references, as well as checking your ID, driving licence (if appropriate) and your right to work in the UK. Some roles may also be subject to further pre-employment checks.

Let's keep our world working!

Make the journey. Leave a legacy.

Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy.

Kier is an inclusive employer.

Closing date: 13th September 2020