Continuous Improvement Manager

  • Job Reference: 12482
  • Date Posted: 4 January 2021
  • Employer: National Grid
  • Website:
  • Location: Warwick (CV34 6DA), United Kingdom
  • Salary: On Application
  • Sector: Information Technology (IT)
  • Job Type: Permanent
  • Duration: Undefined
  • Work Hours: Full Time

Job Description

About the role


Continuous Improvement Manager, Permanent, Warwick


We have an exciting new role for a Continuous Improvement Manager to drive development of the Security Operations team. 

You will be responsible for the ongoing review of processes and technology, identifying opportunities for improvement, and delivering on those opportunities by driving process change. 

You will ensure alignment with industry best practice and regulatory requirements, undertaking gap analysis and supporting audit activities, whilst working closely with the Product and Engineering teams to develop and enhance technology to detect and respond at scale and keep US and UK energy services secure using the latest technologies and innovations.

You will work with business partners to establish new ways of working and develop new standard operating procedures that support effective incident management processes and enable effective use of security platforms.

About you


We are looking for an experienced cyber security specialist with knowledge of security operations and high impact leadership skills, who will be accountable for:


  • Ownership of process documentation, policies and procedures to support Security Operations 
  • Development of standard operating procedures for collaborative operation, management, and maintenance of security platforms across the business
  • Maintenance and development of training guides and other documentation to share knowledge
  • Alignment of processes and capabilities with industry best practice and security frameworks
  • Ongoing review of processes and technology usage to identify areas of improvements
  • Establish and maintain Key Performance Metrics
  • Support response to audit teams and regulatory reviews


You will have experience in a continuous improvement role or business change project and be skilled in the delivery of training and capability development, and ideally experience of designing and implementing technical security solutions within the Cyber Security domain

About us


National Grid touches the lives of almost everyone in the UK, with an energy network that stretches across the Atlantic. We’re an international team, and our work underpins the lives of millions of people. Feet forwards, head up, and eyes bright, we’re working hard to create value for people today – and shape the future of energy tomorrow.


In the UK, we don’t generate or sell energy – we join the dots to get energy from A to B. From making a cup of tea in the morning, to keeping the lights on in hospitals, our electricity network puts power in the hands of people. Without it, the world as we know it would grind to a halt.


The world of energy is changing beyond recognition. Working at National Grid, you won’t just be touching the lives of almost everyone in the UK – you’ll be shaping the way we use and consume energy for generations to come. 


At National Grid, through listening to what our customers need, every day we do the right thing and find a better way.


As a National Grid employee, you’ll treat our customers as a priority, taking time to listen and work with them to help give them the best experience we possibly can. You’ll need to be proactive and flexible in your approach and continually look for ways to exceed their expectations – sometimes in unexpected and helpful ways. You’ll provide accessible information when our customers need it and make things simple by using your expertise to guide them. Above all, you’ll follow through on your promises to deliver value, drive efficiency and give them a great customer experience.


We offer inclusion and diversity training for everyone here at National Grid, with a view to building an inclusive working environment and developing all our employees. Training opportunities range from unconscious bias and reverse mentoring to targeted training initiatives which are tailored to support our diverse and innovative work force.

What you'll get


As well as your base salary, you will receive a bonus based on personal and company performance and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 10%. You will also have access to a number of flexible benefits such as a share incentive plan, salary sacrifice car and technology schemes, support via employee assistance lines and matched charity giving to name a few.