Connections Support Co-ordinator

  • Job Reference: R6598
  • Date Posted: 10 July 2024
  • Employer: Northern Powergrid
  • Location: Hellaby
  • Salary: £25,774 to £28,401
  • Sector: Administration, Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

An exciting opportunity has arisen for an enthusiastic Connections Support Co-ordinator to join our Field Operations Team.

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future. 

Reporting to a Connections Manager, you will be responsible for preparing commercial and regulatory compliant quotations for customer applications for a new or amended electricity supply (connection); for example, to accommodate low carbon technology, such as an electrical vehicle charging point. This is an office-based role where you will deliver personalised customer service from the initial customer enquiry to providing the quotation. You will support the Connection Technicians throughout the delivery of the end-to-end connections process, resulting in a 10/10 customer experience within the region. 

We are looking for enthusiastic individuals who are committed to delivering great customer service and who can be a part of a winning team in consistently delivering for our customers on every customer request for a new or amended electricity supply (connection).

Along with a competitive salary between £25,774 - £28,401 (P&A L2 pp6-8)

•Enrolment into our pension scheme
•25 days holiday

We’re excited to hear from candidates with a passion for our company and the industry and a desire to succeed. Apply now and we’ll be in touch.

Key Responsibilities:

•Screening connections applications received from customers for minimum information and any requirements where permits or easements will be required to do the work.
•Releasing schemes to Connection Technicians with an accurate appraisal of the information required to enable them to contact the customer and confirm the details of the required works.
•Producing an estimate of works to meet customer’s requirements for low voltage connections (i.e. for single premises or a small number of properties) in compliance with external standards and internal quick design rules.
•Desktop working on customer requests on electricity service disconnections, diversions, unmetered supplies and street lighting.
•Ensuring the estimates/quotations of work are accurately derived from the current internal price book.
•Providing support to colleagues within the connections teams
•Managing daily personal workload to ensure compliance with regulatory standards
•Supporting the Connection Technicians to ensure customers receive an excellent customer service experience.

Key Competencies:

•Customer Service
•Decision Making
•Time Management
•Spoken & Written Communication
•Team Working

Qualifications and Attributes

Essential Qualifications:

Minimum of 2 A Levels or equivalent level of qualification.

Essential Experience:

Customer service experience

Proven time management skills

Desirable Experience:

Knowledge of the distribution network

.Electrical or utilities background


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Posted: 10 July

Closing date for applications: 24 July

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.