Affinity Water has an exciting position available to become a Change Delivery Partner within our Technology & Transformation Team.
As Change Delivery Partner you will help identify, prioritise and facilitate the delivery of all business change across our Customer Experience Directorate.
The role:
You will build a strong working relationship with Customer Experience and maintain their change roadmap. You'll support them with change prioritisation and also be accountable for delivering your own change projects. You will also work to connect the business area with Technology & Transformation and be a key member of the Transformation & Change Centre of Excellence.
Responsibilities:
Collaborate with the Customer Experience to identify and prioritise change, with a key focus driving customer service improvements.
Create and maintain the change roadmap.
Share updates on the Customer Experience change portfolio, escalating any risks and issues and supporting decision making when needed
Facilitate benefits tracking across the change portfolio.
Lead the delivery of projects and initiatives, including technical delivery and business change, to ensure its successful completion on time, within budget, and to the required quality standards.
Ability to flex between Agile and Waterfall delivery as required, creating and maintaining applicable documentation, including project plans / road maps, scope, costs, benefits, as required for communication and audits.
Essential Qualifications and experience required:
Change facilitation experience - helped to identify, prioritise and deliver change that contributes to the wider business strategy.
Project Management qualifications - Lean, Six Sigma, APM, Prince2.
Change Management qualification - PROSCI.
Project/ programme management experience.
Technology background - led digital projects and has a grasp of what is needed to embed new technologies effectively.
Strong influencing skills - able to work with colleagues from across the organisation and influence at various levels.
A natural collaborator - enjoys and thrives working with others and delivering against common goals.
Good communication skills - can effectively communicate the complex and has excellent presentation and written capabilities.
Highly organised and dependable - can manage multiple priorities at once and work to deliver against deadlines.
Interview Process:
Once the advert has closed, the Talent Acquisition Partner managing this campaign will be in touch to confirm if you have been successful or unsuccessful at shortlisting.
1st Stage Interview - Consists of Video questions as part of the application process if shortlisted.
2nd Stage Interview - Interview (face to face or Via Microsoft Teams) Behavioural and Technical competency based questions.
3rd Stage Interview - Informal discussion with the hiring manager and Director of Customer Experience.
Advert Closing Date: 25/11/2024
Benefits include:
- Salary: £70,000
- Hours of work: Operational - 08:30am - 17:00pm (Monday - Thursday) 08:30am - 16:30pm (Friday)
- Learning and development opportunities, including mentoring and a range of formal courses and open learning resources.
- Entry into the company annual bonus scheme.
- Annual leave from 26 - 30 days rising with length of service, and the option to purchase up to 5 extra days.
- A Celebration Day' in addition to public holidays that people can use to celebrate a religious festival or other occasion that is important to them.
- A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
- We offer a range of family benefits including enhanced Maternity, Adoption, Paternity, Shared Parental Leave, Fertility Support Leave and up to 5 full or 10 half days of paid Carers Leave.
- Menopause policy and Reasonable Adjustment policy to help everyone perform at their best.
- Access to our Wellbeing Centre with support for looking after your physical and mental health.
- Discounts at a Range of Retail Outlets and on Dental and Medical Insurance through our Tap4Perks scheme.
- Up to 4 Affinity days a year to volunteer in the community.
- Life Assurance.
- Disability confident bullet point added to our adverts; if you need to apply in a different format, please contact us
Affinity Water recognises the benefits of greater diversity in our workforce to better reflect the communities we serve. We are committed to building a more inclusive culture where every member of our workforce can thrive.
You can find out what it's like to work at Affinity Water through our career site https://www.affinitywatercareers.co.uk/ where our colleagues share their career development stories and you can get a feel for our company culture.
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