BW Field Customer Service Advisor

  • Job Reference: REQ00239
  • Date Posted: 6 January 2022
  • Location: United Kingdom
  • Salary: On Application
  • Bonus/Benefits: Company vehicle, small van Mobile phone, laptop or tablet provideD
  • Sector: Customer Service
  • Work Hours: Full Time

Job Description

Field Based


  • Birmingham
  • Nottingham
  • Manchester
  • Liverpool

Are you an enthusiastic individual with great communication skills? Want to build a career to be proud of with a company that nurtures their staff, rewards a job well done


Why you should join our team:


You’ll become part of a close-knit, proactive team who support each other and lend a helping hand whenever they can. The team work in a positive, electric environment where drive, commitment and entrepreneurial flair are encouraged and everyone has face time with the Directors to share their thoughts and ideas.


We believe that a job well done should be rewarded and we like to promote from within. If you show ambition, this role has the potential to progress into a more senior position in the Customer Service Team, as well as to other areas of the business, including billing, onboarding, sales or debt recovery.


Your role:


- Salary of £24,000 per annum DOE

- Up to 10% employer contribution towards Aviva's Group Personal Pension Plan

- Free on-site parking or in local area

- Working hours: 8:30am – 5:30pm


As a Field Customer Service Advisor, you will communicate with customers and members of the public Face to Face and via telephone, email and other channels and ensure that a first-class service is delivered.

You will be required to:

  • Provide Field Service activities to support the business
  • Visit business locations and gather information on whether the site is occupied and if so, gather the businesses details, as required from time to time
  • Conduct debt visits to encourage customers to pay
  • Conduct disconnection visits/surveys and actual disconnections of the water services, where allowed to do so.

Your main duties include but not limited to:

  • To visit locations the water market believes to be vacant or unknown occupier in the property
  • To record the occupants’ details so the site can be claimed as occupied and/or billed to the occupiers’ details
  • Collect written and photographic evidence of sites occupation
  • Make visits to customers identified by the business to encourage payment of debts
  • Visit businesses where there is a past due debt and survey for disconnection
  • Visit locations where the meter hasn’t been read and take a meter reading
  • Process through job watch and other means the finding of the visits
  • Make claims to Water Wholesalers for vacant sites, where there are incentive payments to do so, ensuring we provide the correct information and process to get paid.
  • Promptly feedback details from debt and meter reading visits
  • Undertake such other duties as the Company may from time to time reasonably require

Please feel free to get in tuch to discuss this position more!!!

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