Back Office Support Manager

  • Job Reference: 214312
  • Date Posted: 23 September 2021
  • Employer: Kier Ltd
  • Location: Glasgow
  • Salary: On Application
  • Bonus/Benefits: Competitive + benefits
  • Sector: Information Technology (IT)
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Job Title: Back Office Support Manager
Location: Glasgow
Business Area: Utilities - Telecoms
Contract: Permanent, Full Time

From Telecoms to Power, from Lands' End to John O'Groats.

It's taken a great deal for Kier Group to become one of the UK's Top 3 utility providers. It's taken people like you. Professionals who can help connect, heat and power over 15 million homes and businesses - in a team that works with emerging technologies to maintain 65km of gas pipes and install one million metres of fibre optic cable every year.

About the Role
As the Back Office Support Manager you will be responsible for the day to day management of the Back Office and acting as the main link between the back office support teams and the operational field delivery teams.

This role forms an integral part of the Communications division. The Office Manager will provide effective management of all elements of the back office control, contributing to an efficient, cost effective and customer focused service for all internal and external customers. The remit will include the management and delivery to operational field teams incorporating all planning, performance reporting, complaint management, and noticing requirements to in turn ensure the successful delivery of a contract with the Client.

Key responsibilities
To be successful in this role, you will need to provide leadership, support & development to all team members. Ensure through liaison with the Senior Management that all operational personnel are deployed suitably to ensure compliance with both the Client and Kier commercial and SLA requirements. Ensure all work is delivered to a timely and accurate manner.

Provide support to Senior Management in line with Kier Operating procedures highlighting both good practice and addressing and advising on areas of improvement. Leading by example is essential. You will be responsible for developing/building relationships with client and other parties during the contract period.

Ensure compliance at workforce level with the Kier Safety Management System, Contract Specification, and Codes of Practice. Operate in a manner that ensures you assist the team in hitting its targets within the parameters of the agreed service level agreement and KPIs, with focus on the Customer, resource/workload requirements and the resolution of escalated complaints in a timely manner.

What do we need from you?
To be successful in this role you will need to have experience working in a similar fast-paced telecoms environment. Along with excellent communication skills, written and verbal. Strong analytical and technical skills are essential. Confident communicating at all levels within your own and client organisations with strong client and supplier relationship management skills. The ability to work effectively within a team setting and able to provide leadership, with excellent organisational and time management skills including good attention to detail. Able to drive / has a valid UK driving licence.

What will you receive?
You can expect a competitive salary and an outstanding package that includes a company car or allowance, private healthcare, a matched pension scheme up to 7.5%, 26 days' annual leave (with the opportunity to buy or sell holiday), two employee Share Scheme options, together with additional valuable benefits such as:
  • Free Life Assurance
  • Access to a range of attractive Flexible benefit options to tailor your package to suit your lifestyle
  • Flexible and Agile working (dependent on your role)
  • Employee Assistance Programme
  • Access to Kier Rewards, our exclusive Discount Shopping Site with deals available at over 800 retailers
  • Plus, many more benefits geared to your wellbeing.

    Pre-employment checks
    It's worth remembering that if you are successful, we'll undertake the relevant / standard pre-employment checks after you have been offered a job. This includes taking up your references, verifying your right to work in the UK, verifying your driving licence (if applicable) and a health assessment.
    Due to the nature of this role, you will also be required to complete a Basic Disclosure and Barring Service Check (applicants with criminal convictions will be treated on a case by case basis. We do not discriminate based on an applicant's criminal record or the details of any offences disclosed to us). Some roles may also be subject to further pre-employment checks.

    Make the journey. Leave a legacy.
    Being part of Kier means living our values of being Collaborative, Trusted and Focused. We all have the potential to shape our world, and it's through these values that we will leave a lasting legacy. Bring your talent and ambition to Kier and you will be given the scope and opportunity to invest in your own future, to build your expertise and contribute to a rich and diverse culture.

    Kier is committed to creating supportive and inclusive opportunities for all of our applicants and employees. We appreciate applicants from all backgrounds and we specifically encourage those from underrepresented communities to apply. If you'd like to learn more about our commitments to diversity and inclusion at Kier, you can contact the team by emailing

    If you require any reasonable adjustments during any part of the application process, please let us know so we can discuss and arrange these.

    Closing Date: 22 October 2021

    Please note, interviews may take place before the closing date, and we reserve the right to close applications early.