Apprentice Bill Production Controller

  • Job Reference: UU1290
  • Date Posted: 6 May 2022
  • Employer: United Utilities
  • Location: Cheshire
  • Salary: £15,000
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Apprentice Bill Production Controller (18976)

Job ID: 18976 Location: Warrington, UK Salary: £15,000.00 Working Hours: 37.00 per week

Job Purpose

Come and join us as an apprentice bill production controller. You will gain an understanding of all aspects of the document production processes which are business critical to Domestic Retail billing of customers. United Utilities produces over 9m bills and letters to customers each year and the work you do will provide essential support to the Bill Production Controller who is responsible for the smooth running of this operation.

Job Accountabilities

Help keep taps flowing and toilets flushing across the North West 

At United Utilities, we're not only essential service providers to over 7 million customers across the region but we're also at the forefront of tackling some of the biggest climate and environmental challenges in a generation. All our people are essential in achieving our net zero targets and creating a more resilient North West. 

Come and join our apprenticeship scheme you'll be given the training and development to take that first step onto the career ladder, supported by the United Utilities family.  


What makes us different?

  • Secure your future – every apprentice is guaranteed a permanent position at the end of their scheme*
  • It's a springboard to your career – we provide you with structured training, a dedicated mentor and quality placements to help you shape your career
  • Inspire the next generation – you'll have the opportunity to represent United Utilities at key events across the region to engage with young people to bring careers in the water industry to life
A bit more about the role  

During your 18-24 month programme you'll be involved in a variety of aspects such as dealing with suppliers, planning and implementing changes, responding to incidents and supporting resolution plans, financial awareness of allocated budget, document design and how this is controlled.

Document print services are provided by a third party supplier so the role will include working with them to ensure the services provided meet the required standards and resolving any issues that may arise on a day-to-day basis with their account manager. 

Successful apprentices will achieve a Business Analyst Level 4 standard which is endorsed by the Institute for Apprenticeships.


What you'll learn from us:

  • An understanding of end-to-end document composition processes and the controls in place.
  • Change management for document changes from understanding initial requirements through to design and implementation working with our supplier.
  • Communication skills as you work with internal and external stakeholders in managing day-to-day document production and also in preparing for two peak billing periods.
  • Financial awareness of the allocated budget and costs involved in print and postage expenditure.
  • Problem solving issues linked to bill production that arise through to resolution.
  • Understanding of Business Continuity plans in place that ensure United Utilities has the ability to continue producing and issuing bills during major incidents.
  • Analytical thinking to understand where potential improvements could be made that will either improve customer experience or reduce operational costs.
  • Work with colleagues to deliver changes on a flexible basis and also aligned with strict deadlines.
  • Apply an in-depth understanding of the systems, tools and processes used in your role.

Knowledge and Skills

What we're looking for:

We're looking for someone who's keen to gain hands on experience, develop practical skills and achieve the standards needed to really succeed in your role.

You'll have a dedicated mentor and manager who'll be on hand to support you every step of the way. All that we ask from you is that you're willing to learn, know how to work as part of a team and can manage your time and workload to get things done.

  • You'll also need to have GCSEs or equivalent, grades A-C or grades 9-4 in Maths and  English
Plus one of the following:
  •  2 A Levels or International Baccalaureate or any other Level 3 qualification such as a BTEC Extended Diploma relevant to the sector
  • 12 months' work experience in the last 24 months relevant to the sector
  • A relevant level 3 Apprenticeship

Additional Information

What you'll get from us:

  • Rewarding essentials – there's lot of perks to the job, including a starting salary of £15,000 which will increase to £17,500 in the second year and further increases each year based on performance
  •  Be the best you can be – you'll get involved in all sorts of training and fun activities with your fellow apprentices
  • An environment to be proud of – we're a responsible employer committed to developing our young talent in state of the art facilities
  • Be part of the family – you'll have the chance to network, bond and learn from your colleagues and fellow apprentices

*As long as you meet all necessary standards and behaviour criteria throughout the programme

We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation or social background.

If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service.

Closing Date: 25/05/22
Disability Confident