APEX Delivery Manager

  • Job Reference: 37847
  • Date Posted: 7 June 2024
  • Employer: idibu
  • Location: Reading
  • Salary: £44,000 to £66,000
  • Sector: Customer Service
  • Job Type: Permanent
  • Work Hours: Full Time

Job Description

Our Turnaround Plan at Thames Water prioritises the areas that matter most to our customers and stakeholders. Central to this effort is the implementation of Agile Process Excellence (APEX), aimed at fostering continuous improvement and embedding a culture of excellence.
What you’ll be doing as an APEX Delivery Manager
As part of our Turnaround Plan, we are establishing Agile Process Excellence (APEX) to drive continuous improvement across Thames Water. We are seeking an APEX Delivery Manager to manage, plan, and coordinate our APEX training and capability development programme. This role is critical in building a culture of continuous improvement and excellence within our organization.
Key Responsibilities:
  • Manage the APEX Training and Capability Development programme, including candidate support and certification processes.
  • Provide hands-on improvement expertise for turnaround initiative teams.
  • Conduct process intelligence and root cause analysis.
  • Perform initiative/team maturity assessments to identify APEX support needs.
  • Deliver accredited skills transfer and training in agile methodologies and change management.
  • Embed agile practices within improvement pods in turnaround initiatives.
  • Liaise with accreditation partners to maintain training standards.
  • Ensure quality control and curation of training materials and administration of applicable tests/exams.
  • Develop knowledge management and best practice sharing across APEX communities.
  • Promote the APEX methodology and successes within the organisation.
Key Relationships:
  • Collaborate with APEX lead and specialists to manage training content.
  • Engage with accreditation partners to maintain Thames Water's APEX training standards.
  • Work with initiative leads to identify and enrol staff in APEX training.
  • Support Turnaround Town Halls and communications to promote continuous improvement.
  • Work with TMO Portfolio leads to address skill gaps in initiative teams.
  • Base Location: Reading /Hybrid.
  • Working Pattern: Full-time.
What you should bring to the role
  • Experience with improvement and change methodologies. (Lean, Agile, Six Sigma, PDCA, etc.).
  • Strong team-working abilities and experience in cross-functional environments.
  • Excellent problem-solving skills with a data-driven approach.
  • Highly organized, detail-oriented, and logical.
  • Strong engagement and influencing skills.
  • Proven project management track record.
  • Flexibility and resilience to adapt to changes and setbacks.
  • Ability to engage and influence business teams and stakeholders.
  • Strong communication and presentation skills.
Leadership Behaviours:
  • Collaborative team player who supports peers and embodies Thames Water values.
  • Highly motivated, independent, and goal-oriented.
  • Skilled at balancing capacity with demand and managing stakeholder expectations.
  • Hands-on approach to driving progress and problem-solving.
What’s in it for you?
This is an opportunity for professional growth and development, with the chance to make a significant impact on the future of Thames Water and the communities we serve.
  • Competitive salary from £44,000 - £66,000 per annum dependent on experience.
  • Annual Leave - 26 days holiday per year increasing to 30 with the length of service. (Plus bank holidays)
  • Contributory pension – Defined Contribution - Maximum of 12% -2x employee contribution.
  • Personal Medical Assessments – Open to all once a year.
  • Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.
Who are we?
At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive.

Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all.

But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever. Are you ready to play your part?
Working at Thames Water
At Thames Water, we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business.
We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, backgrounds, and differences that each individual brings.
Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.
Find out more about working at Thames Water.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.
Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.