Activity Instructor

  • Job Reference: 1670
  • Date Posted: 2 April 2021
  • Employer: DWR Cymru Cyfyngedig Welsh Water Plc
  • Location: Coed y Paen, Pontypool (NP4 0SY), United Kingdom
  • Salary: £9.50 Per Hour
  • Sector: Customer Service
  • Job Type: Temporary
  • Duration: Not specified
  • Work Hours: Full Time

Job Description

Who we are

 

Dŵr Cymru Welsh Water keep 3 million people healthy each day with safe, reliable water, and take away wastewater to clean, before returning it safely to our beautiful rivers and seas.

To be able to deliver high quality, essential services which help to protect the health of our customers, colleagues and our environment, we need the right people to deliver on our vision.  This is achieved by living our core values and demonstrating the core behaviours that underpin them. The security of our people, assets and information is also key to us, so we are looking for people who understand and comply with the company’s required security objectives

We know that the most successful teams are the most diverse teams. Equality, diversity and inclusion provide the very foundation to our culture at Welsh Water. We want every individual to feel confident, proud and able to bring their whole selves to work. 
To ensure an improved representation in our workforce, applications are particularly welcome from minority groups including Black, Asian and Minority Ethnic people, Females, LGBT+, Non-binary and people with disabilities. Together we continue to build a workplace that not only celebrates the diverse voices of our colleagues but also represents each customer we serve.
In essence, ours is a company based on trust, openness, respect, commitment and honesty. A company that our colleagues are proud to work for.

What you’ll be responsible for

 

You will join a great team of colleagues during our peak season from April to October. Your role will be to assist the Senior Activity Instructor and the team to safeguard and assist members of the public who undertake water sports and team building activities from Monday to Sunday during the season.  You will be smart and presentable, and able to communicate in an enthusiastic, knowledgeable and helpful way to visitors, projecting a positive image for Welsh Water at all times. There is no public transport available, so access to a reliable transport is essential. Below are some duties you will be responsible for:

 

  • Assist in the delivery of the water sports activity program for customers visiting the reservoir, including any associated organised team building programs. 
  • Present a professional attitude and appearance and at all times maintaining an excellent level of customer service and water safety.  Engage with visitors as an ambassador of Welsh Water
  • Delivery of water sports instruction following the appropriate national governing body syllabus and Welsh Water programmes.
  • Ensure the health and safety of all visitors and customers using the facilities of the site. 
  • Ensure maintenance, repair and security of all Welsh Water equipment and facilities are of a continued high standard in order to exceed the requirements of our customers.
  • Work proactively as part of a team to set up and pack up on site facilities and provide assistance to all customers using the equipment at the centre.
  • Take part in the team rota that will involve working midweek & weekends in the summer season.
  • Serve customers in the water sports shop, handle activity enquiries and advance bookings.
  • Enforce the rules of the site and the waterside, especially the ‘no swimming in reservoirs’ rule, the opening and closing times, and the safe marshalling of visitors during busy periods
  • Support conservation, educational, public access and recreational activities, open days, and events.
  • Carry out any other tasks as required for the effective management of the site, as directed by the Senior Instructor or ALM.
About you

 

Essential: 

  • Appropriate National Governing Body (NGB) Certification in designated water sports discipline. e.g. RYA Start Windsurfing / Sailing  
  • National Pool Lifeguard (NPLQ) Qualification 
  • British Canoe Union (BCU) Qualification
  • Current Recognised First Aid Certificate    
  • Working with the general public
  • Practical health & safety experience    
  • Water safety
  • Ability to work on own initiative    

 

Desirable:

  • Ability to speak Welsh
Good to know

 

  • All assessments must be completed by the closing date unless stated otherwise (internal candidates do not need to take the assessment)
  • We do reserve the right to close this advertisement early if we receive a high volume of suitable applications
  • A satisfactory enhanced DBS check will be required prior to start date for all successful applicants
Benefits

 

As well as a market competitive salary and 25 days annual leave (pro rata), we offer a range of employee benefits including:

 

  • Variable pay schemes
  • Enhanced employer pension contributions
  • Reduction on gym memberships and high street shopping
  • Cycle to work scheme
  • Car-leasing scheme
  • Health CashBack scheme
  • An employee assistance programme for employees and their immediate family

 

And many, many more

 

 

INDLP